Visit.org

Product Manager

• Own Visit.org's overall product strategy, collaborate with the CTO and COO to ensure the effective and timely launch and execution of products.
• Drive product development, create a long-term strategy and vision, and prioritize work to ensure prompt and high-quality delivery of the roadmap.
• Lead the ideation, technical development, and launch of innovative global-scale enterprise products.
• Lead an AI-first product strategy by embedding AI capabilities into the product roadmap and driving adoption of AI tools to optimize internal product development processes.
• Create a collaborative and dynamic team culture. Proactively plan the structure, scale and develop the product team.
• Set processes for your team, working closely with business partners to ensure all are working towards the same goals.
• Become an expert with our software, customers, and market, and be able to identify, prioritize, and execute on tactical and strategic projects
• Work cross-functionally with other teams, such as sales, account management, and marketing to make sure their objectives are met, opinions are considered, and plans are communicated.
• Define metrics that inform the success of our products.
• Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products
• Manage Data Strategy to support strategic goals
• Direct the collection, processing, and interpretation of data from product usage, sales pipelines, and market research.
• Present insights from market research to stakeholders in monthly strategy meetings.
• Conduct periodic design reviews of major projects with C-level stakeholders.

Director of Product

Account Manager

• Own the performance and development of the Customer Success team, setting clear expectations, conducting regular coaching and performance reviews, and building long-term capability across the team
• Define and own key CS/AM metrics, including NRR, retention, utilization, and renewal rates, establishing targets, tracking performance, and holding the team accountable to outcomes
• Report directly to senior leadership on team performance, account health, pipeline risk, and strategic priorities, bringing clear visibility and proactive recommendations to every conversation
• Lead the development and continuous improvement of CS playbooks, account management methodologies, and operational frameworks that drive consistency, execution quality, and scalability across the team
• Guide and coach CSMs through complex enterprise accounts, helping the team navigate multi-threaded stakeholder environments, high-stakes renewals, escalations, and strategic negotiations
• Oversee strategic account management across the enterprise portfolio, applying a strong understanding of CSR priorities and corporate partner goals to drive growth, renewal success, and maximum utilization
• Drive customer retention and expansion through proactive account strategy, executive-level engagement, and tight cross-functional alignment
• Serve as a strategic liaison between Customer Success and Sales, Product, Marketing, Supply, Content, and Operations, ensuring the voice of the customer shapes internal decisions and priorities
• Develop reporting infrastructure and operational visibility tools that improve forecasting accuracy, account governance, and leadership decision-making

Director of Account Management

Recruitment

• - Own full-cycle recruiting for multiple roles across different departments and seniority levels
• - Support short-term, high-priority hiring needs during this temporary contract period
• - Source, screen, and manage candidates through all stages of the interview process
• - Build and maintain strong talent pipelines for current and near-term hiring needs
• - Conduct screening calls and coordinate interview and selection processes
• - Partner closely with hiring managers and internal stakeholders
• - Deliver a high-quality, inclusive, and engaging candidate experience
• - Assist with onboarding activities as needed
• - Perform other recruiting-related duties as assigned

Talent Acquisition Specialist

• - Strategically manage and nurture nonprofit accounts to drive account growth and increase service utilization.
• - Develop tailored kits and event plans that ensure nonprofit goals and ROI metrics are achieved, aligning with Visit.org’s capabilities..
• - Lead and project-manage key client initiatives and strategic programs, coordinating cross-functional teams, timelines, and deliverables to ensure successful execution, high-quality outcomes, and measurable business and social-impact results.
• - Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within nonprofit accounts.
• - Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on social impact and partnership.
• - Deliver customized consultations and presentations demonstrating the ongoing value of Visit.org’s offerings to client objectives.
• - Proactively identify and resolve issues that arise within nonprofit accounts, ensuring a high level of client satisfaction and service delivery.
• - Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction.
• - Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve Nonprofit needs.
• - Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.

Nonprofit Relationship Account Manager

Account Executive

• You are a hunter, hungry, creative and responsible for actively building pipeline and presence to drive sales with new corporate partners
• You will own the full enterprise Sales life cycle - including lead prospecting and qualifying, pitch presentations, tailored platform demonstrations, value proposition of the Visit.org offering, RFP responses, objection handling, complex contract negotiations, and deal closing - with multiple constituents of Fortune 500 companies in multiple industry verticals.
• You will partner alongside our Customer Success team to hold strategic annual meetings and quarterly business reviews with our existing clients in order to drive opportunities for expansions, growth, and client retention.
• You will be an influencer and expert in driving initial conversations of existing and new Corporate Partners’ goals to better understand areas of desired focus within employee engagement and CSR. You will be expected to perform intricate Corporate Partner research prior to calls, in order to demonstrate the direct benefits of utilizing the Visit.org platform and services based on their relevant business needs.
• You will serve as the main point of contact between Visit.org and Corporate Partner prospects and existing contacts, ensuring high levels of touchpoints throughout the Sales and account expansion process.
• You will represent the voice of the customer to internal teams to provide input into every core product, marketing, and sales for further process and platform enhancements.

Junior Account Executive

Events

• - Facilitate all event booking requests from corporate partners and the account management team
• - Manage daily communications with nonprofit organizations to confirm booking details
• - Coordinate event details and changes with internal and external stakeholders.
• - Communicate with corporate partners to ensure the collection of pertinent event-level information.
• - Draft room layouts, provide suggested floor plans, and prepare event-level execution.
• - Learn and become an internal expert on our experiences offered on the Visit.org platform.
• - Collaborate in several aspects of event production, such as event hosts, calendar management, booking confirmations, and scheduling logistics.
• - Train, onboard, and prepare our on-site events team.
• - Maintain a feedback loop with cross-functional teams to provide insight and share suggestions on where improvements can be made.
• - Identify risks and come up with innovative solutions to ensure events are successful and completed as scheduled.
• - Provide immediate support for our clients and team on the ground.
• - Potential for local travel for nearby on-site events, if willing!
• - Monitor and process incoming Shopify orders, ensuring accurate fulfillment handoffs to our fulfillment center and timely resolution of any discrepancies or delays.
• - Identify and flag order fulfillment issues, shipping errors, inventory mismatches, and returns using internal reporting workflows to drive quick resolution.
• - Serve as a liaison between internal teams and the fulfillment partner, tracking order statuses and communicating updates to stakeholders as needed.

Director of Product

Director of Account Management

Talent Acquisition Specialist

Nonprofit Relationship Account Manager

Junior Account Executive

Event & Operations Coordinator