Visit.org

Program Manager

• Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
• Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
• Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development
• Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management
• Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
• Maintain planning trackers and calendars to keep internal and external teams aligned
• Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact
• Maintain internal documentation, including SOPs, best practices, and planning templates
• Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events
• The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

Social Impact Program Manager, Enterprise Accounts

Content Writer

• Plan, write, and publish high-quality content across social media, blogs, whitepapers, video scripts, and in-depth impact reports that align with brand voice and business objectives.
• Own and produce impactful newsletters for Corporate Partners, collaborating cross-functionally with Sales Enablement & Product Marketing and Events & Partnerships to ensure cohesive product and event messaging.
• Develop and optimize website and corporate messaging to strengthen brand positioning, improve SEO performance, and increase engagement and conversion.
• Translate complex concepts, product features, and impact data into compelling, clear, and persuasive storytelling tailored to multiple audiences.
• Maintain a consistent brand voice across all content channels while adapting tone for different formats and stakeholders.
• Collaborate with design, marketing, product, and sales teams to support campaigns, product launches, and thought leadership initiatives.
• Manage editorial calendars and content timelines to ensure timely delivery of high-quality work.
• Use performance metrics and analytics to refine content strategy and improve engagement, reach, and conversion outcomes.

Content Writer, Brand Storyteller

Customer Success Manager

• - Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
• - Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
• - Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development
• - Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management
• - Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
• - Maintain planning trackers and calendars to keep internal and external teams aligned
• - Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact
• - Maintain internal documentation, including SOPs, best practices, and planning templates
• - Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events
• - The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

Customer Success, Program Delivery Associate

Manager

• Lead and project-manage complex, multi-stream client engagements in its entirety, coordinating cross-functional teams, timelines, and deliverables to drive high-quality outcomes with measurable business and social impact results.
• Own and deepen executive-level relationships with key stakeholders across enterprise accounts, acting as a trusted advisor on social impact strategy and a credible senior presence in every client interaction.
• Develop and execute tailored account plans aligned to each client's strategic goals and ROI metrics, including planning and leading executive offsites, business reviews, and co-creation sessions that strengthen the partnership.
• Partner closely with Sales on renewals, expansions, and negotiations, bringing deep account knowledge and relationship equity to support retention and portfolio growth.
• Deliver compelling, customized consultations and presentations that articulate the strategic value of Visit's platform and services relative to client objectives.
• Proactively identify risks, misalignments, and delivery gaps across accounts, resolving issues with urgency and maintaining a high standard of execution.
• Serve as the internal voice of the client, collaborating with Supply, Content, Marketing, Events, and Product teams to surface needs, influence the roadmap, and drive cross-functional alignment.
• Contribute to the development of scalable engagement frameworks, playbooks, and best practices that raise the bar for how Visit delivers at the enterprise level.

Engagement Manager

Events

• Be the host for a variety of fun, engaging, high-quality virtual volunteering, team building, and wellness activities for Visit.org’s corporate partners over Zoom
• Welcome, engage, and inspire participants while supporting nonprofits in facilitating online events
• Coordinate all admin tasks as Zoom Host during the event to ensure a smooth experience for participants: ie. overseeing the waiting room, putting teams in breakout rooms for varying times, sending links in the chat, taking screenshots, generally being a great side-kick to the nonprofit representative leading the event

Social Impact Program Manager, Enterprise Accounts

Content Writer, Brand Storyteller

Customer Success, Program Delivery Associate

Engagement Manager

Virtual Event Host, EMEA