Visit.org

Customer Success, Program Delivery Associate

Visit.org

contract

Posted on:

Location Type: Remote

Location: India

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About the role

  • - Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
  • - Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
  • - Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development
  • - Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management
  • - Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
  • - Maintain planning trackers and calendars to keep internal and external teams aligned
  • - Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact
  • - Maintain internal documentation, including SOPs, best practices, and planning templates
  • - Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events
  • - The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

Requirements

  • - 3+ years of experience in customer success, account management support, or operations
  • - Experience using Salesforce to improve efficiency across operations
  • - Comfortable and confident in client-facing communications
  • - Strong attention to detail and superior organizational skills
  • - Ability to multitask and prioritize to manage multiple projects on tight timelines
  • - Candidate would ideally be located in Banagelore
  • - Experience working in a fast-paced startup environment
  • - Passion for our mission and the desire to make an impact in the world through technology
Benefits
  • **How we care**
  • - Competitive salary
  • - Mission-aligned company events/volunteering
  • - Inclusive, exciting start-up culture
  • - Accelerated career & personal growth
  • - Culture Club and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementoperationsevent planningdata analysisreport preparationproject managementlogistics coordinationimpact measurementSOP documentation
Soft Skills
empathysolutions-orientedcommunicationattention to detailorganizational skillsmultitaskingprioritizationcollaborationadaptabilityproblem-solving