Account Manager
Visit Group
full-time
Posted on:
Location Type: Hybrid
Location: Gothenburg • Sweden
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About the role
- Act as the primary point of contact for assigned hotel and lodging customers, building strong, long-term relationships with key decision-makers
- Deeply understand each customer’s goals, challenges, and operational needs to ensure the Visit Group solution supports their success
- Provide proactive education, best-practice guidance, and product training to help customers realize full value from the platform
- Monitor customer satisfaction, address issues before they escalate, and reduce/avoid churn by delivering consistent value
- Identify and execute upsell and cross-sell opportunities that align with customer needs and business objectives
- Develop strategic account plans aimed at retention, growth, and long-term loyalty
- Collaborate with the Sales, Product, and Onboarding teams to support strategic deals, handovers, and expansion discussions
- Participate in industry events, trade shows, workshops, and customer-facing activities as an ambassador for Visit Group
- Serve as the go-to resource for operational and strategic guidance as clients adopt new features or optimize workflows
Requirements
- 3+ years of experience in Account Management, Customer Success, or Sales—preferably within SaaS or hospitality tech
- Strong understanding of hotel operations, PMS, channel managers, booking engines, and hospitality workflows
- Hands-on experience with CRM and support tools such as HubSpot, Zendesk, or similar platforms
- Excellent communication skills with ability to explain complex technical concepts in simple and understandable way
- Data-driven approach to decision-making and experience translating usage or operational data into actionable insights
- Self-motivated, proactive, and comfortable working both independently and collaboratively across teams
- Strong negotiation, presentation, and stakeholder-management skills
- English proficiency, minimum B1 level, is required for this role.
Benefits
- A culture that supports learning, collaboration, and continuous improvement
- An international environment with colleagues across more than 10 countries
- Work that directly contributes to better experiences for operators, partners, and guests
- A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementCustomer SuccessSalesSaaShotel operationsPMSchannel managersbooking enginesdata analysisnegotiation
Soft Skills
communicationproactiveself-motivatedcollaborativepresentationstakeholder managementrelationship buildingproblem-solvingstrategic thinkingcustomer satisfaction