Visit Group

IT Manager

Visit Group

full-time

Posted on:

Location Type: Hybrid

Location: Gothenburg • Sweden

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Job Level

SeniorLead

Tech Stack

AzureCloudPython

About the role

  • Develop and maintain the company’s IT strategy, ensuring alignment with business objectives.
  • Plan budgets, evaluate technology needs, and prioritise IT initiatives that improve efficiency, reliability, and security.
  • Lead continuous improvement efforts across systems, processes, and infrastructure.
  • Own relationships with external IT service providers, managed service partners, and infrastructure vendors.
  • Define, negotiate, and manage SLAs and contracts to ensure high‑quality service delivery.
  • Oversee outsourced support operations, physical office IT setup, and infrastructure maintenance—ensuring they meet company standards for performance, security, and cost‑effectiveness.
  • Monitor vendor performance, ensuring proactive management of issues and risks.
  • Oversee the administration and lifecycle of key internal systems such as Office 365, Azure/Entra (identity and access), collaboration platforms, HR systems, and operational tools.
  • Automated repeatable processes using Agentic AI. Ensure that system performance, configuration, integrations, and updates are effectively maintained.
  • Maintain robust processes for onboarding/offboarding and identity/access management across all platforms.
  • Monitor system performance, implement updates, and optimize configurations to ensure smooth operation.
  • Manage user accounts, access controls, and permissions across all platforms, including onboarding and offboarding of staff, implementing automation and utilising AI.
  • Implement and maintain security protocols to protect company data and systems.
  • Serve as the operational owner of information security, driving adherence to security policies, protocols, and best practices.
  • Lead security monitoring, risk management, endpoint protection oversight, and incident‑response processes.
  • Support or act as the internal liaison for DPO responsibilities, including: GDPR compliance monitoring, Data processing documentation and DPIAs, Vendor data‑protection reviews, Ensuring policy adherence across teams.
  • Coordinate regular audits, penetration tests, and security assessments with internal teams and external specialists.
  • Lead the company InfoSec committee. Ensure compliance with relevant data protection regulations and industry standards.
  • Own the company’s backup, recovery, and continuity strategy for all business systems. Ensure that all critical systems have reliable and tested recovery procedures.
  • Actively participate in (or lead) the company’s InfoSec committees and governance forums.
  • Assess hardware needs and manage the procurement process for laptops and other IT equipment.
  • Configure and set up new hardware according to company standards and user requirements.
  • Maintain an inventory of IT assets and manage the lifecycle of hardware devices.
  • Ensure technical support is provided to employees, resolving IT-related issues efficiently.
  • Develop and conduct training sessions for staff on new software or hardware implementations.
  • Create and maintain documentation for IT processes and user guides.
  • Manage purchasing, renewals, optimisation, and compliance of software licenses and subscriptions.
  • Evaluate new tools, negotiate with vendors, and ensure cost‑effective usage across the organisation.
  • Stay updated with the latest IT trends and technologies relevant to the company's needs. Propose and implement improvements to IT infrastructure and processes.
  • Manage relationships with IT vendors and service providers. Negotiate contracts and service level agreements for IT services and products.

Requirements

  • Proven experience (10+ years) in IT management or senior IT operations roles, ideally within a modern SaaS‑driven or multi‑office environment.
  • Strong background in managing external IT suppliers, MSPs, or outsourcing partners.
  • Hands‑on experience with cloud ecosystems such as Office 365, Azure, and Entra.
  • Solid understanding of networking fundamentals and physical office infrastructure.
  • Practical experience with IT security frameworks, endpoint protection, and identity management.
  • Familiarity with GDPR requirements, data‑processing governance, and at minimum working alongside a Data Protection Officer, or ideally acting as DPO.
  • Ability to manage multiple stakeholders, balance priorities, and drive transparent communication.
  • Strong analytical, organisational, and problem‑solving skills, combined with a proactive and service‑oriented approach.
  • Proficiency in managing cloud-based systems, particularly Office 365, Azure, and Entra.
  • Demonstrated ability in hardware procurement and provisioning, especially for laptops and other IT equipment.
  • Experience in user account management and access control across multiple platforms.
  • Proven track record in network administration and troubleshooting.
  • Familiarity with automation and scripting languages like Python or PowerShell, and the creation of AI agents, for routine task management.
  • Experience in implementing and maintaining backup and disaster recovery solutions.
  • Knowledge of compliance requirements and data protection regulations relevant to software development companies.
  • Practical experience in providing IT support and training to end-users.
  • Experience from supporting or leading IT integration work in connection with company acquisitions or mergers, including system alignment, identity management, vendor consolidation, and infrastructure integration.
Benefits
  • A collaborative, international environment with colleagues across more than 10 countries
  • The opportunity to modernize, automate, and scale IT operations in a growing tech company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT managementcloud ecosystemsOffice 365AzureEntraIT security frameworksendpoint protectionidentity managementnetwork administrationautomation
Soft Skills
analytical skillsorganizational skillsproblem-solving skillscommunicationstakeholder managementproactive approachservice-orientedtrainingnegotiationcontinuous improvement
Certifications
GDPR complianceData Protection Officer (DPO)