Lead day‑to‑day Field Service operations within the assigned region
Ensure all service activities are documented accurately and consistently
Lead local change initiatives by coaching and training the team on new procedures
Actively participate in leadership strategy discussions
Partner with the Regional Scheduling Coordinator to ensure effective planning
Optimize engineer utilization through effective planning
Proactively communicate with customers and internal stakeholders
Oversee large or complex projects involving multiple vendors
Build strong working relationships with engineers, third‑party vendors, and subcontractors
Oversee helpdesk operations
Ensure completion of all required administrative tasks
Manage regional service coverage
Perform additional service‑related duties and projects as assigned

Requirements

Bachelor of Science in Information Technology, Cybersecurity, or a related technical discipline preferred
Demonstrated experience leading field‑based or remote technical service teams
Strong customer‑service mindset with a proven ability to manage customer relationships and escalations effectively
Advanced technical understanding of complex medical or technical systems
Proven leadership capability including the ability to coach, motivate, and develop high‑performing teams
Strong problem‑solving skills with the ability to analyze service issues and implement effective corrective actions
Excellent organizational and time‑management skills
Experience working cross‑functionally with Sales, Clinical, and Technical teams

Benefits

Full range of medical benefits
401(k) eligibility
Various paid time off benefits
Parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical service managementproject managementadministrative task managementcomplex systems understandingproblem-solvingcustomer relationship managementchange managementteam coachingservice operations optimizationfield service operations

Soft Skills

leadershipcustomer service mindsetcommunicationorganizational skillstime managementteam motivationrelationship buildingcross-functional collaborationanalytical skillstraining

Certifications

Bachelor of Science in Information TechnologyBachelor of Science in Cybersecurity