Viseven

Portfolio Customer Success Manager, Japanese & Korean Speaking

Viseven

full-time

Posted on:

Location Type: Remote

Location: Japan

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About the role

  • Be a valued partner to a Client. Act as a strategic partner to clients, guiding them through digital transformation efforts, sharing market trends, best practices, and leveraging the entire product and service portfolio to achieve maximum benefits mutually.
  • Offer product and service expertise. Offer expert advice on the whole portfolio of Viseven products and services, ensuring clients fully understand and utilize these solutions to achieve maximum benefits.
  • Orchestration. Oversee initiatives across the portfolio, coordinating with internal teams to ensure successful execution. Manage day-to-day communication and keep all the stakeholders on the same page. Measure progress and ensure customer satisfaction. Challenge customers, if need be, on how to do better.
  • Drive adoption of the platform/new ways of working via supporting the onboarding process, providing help, advice, and consultancy to clients in the post-onboarding period.
  • Identify new opportunities by finding gaps, pain points, and convert to opportunities along with new opportunities. Support the Sales team during the scoping of qualified opportunities.
  • Perform regular status review, measure performance results against agreed KPIs, share feedback with all stakeholders, and plug gaps if any.
  • Collaborate with internal teams, including but not limited to delivery, product, support, and account teams, to ensure a seamless customer experience.

Requirements

  • Location: APAC region, Japan preferred
  • Native/fluent in Japanese and English
  • Korean - strong advantage, other APAC languages are a plus
  • Experience in Customer Success or Account Management, ideally in a B2B SaaS or digital services environment.
  • Strong client engagement skills with the ability to work at both strategic and operational levels.
  • Project management capabilities, with a focus on driving outcomes and coordinating across multiple teams.
  • Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset.
  • Understanding of the pharmaceutical industry and digital transformation trends is a plus.
  • Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement.
Benefits
  • Competitive Compensation: Regular performance-based salary and career development reviews.
  • Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
  • Career Growth: Opportunities for professional and career advancement.
  • Paid Time Off: 18 business days per year (20 business days after 2 years of service).
  • Sick Leave: Non-documented: 4 business days per year. Documented: 20 business days per year.
  • Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
  • Medical Insurance: Comprehensive coverage.
  • English Courses: Learning opportunities to improve your language skills.
  • Professional Development: Participation in forums and conferences.
  • Corporate Events: Regular team-building activities and events.
  • Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementProject ManagementData AnalysisKPI Measurement
Soft skills
Client EngagementCommunicationRelationship BuildingProactive MindsetSolution-oriented