Visa

Product Operation Consultant

Visa

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

SQL

About the role

  • Support customer migration process, define timeline, and management of all migrations process
  • Support Product Operational team and squads to solve operational issues
  • Work closely with the Engineering Team to identify operations issues and bring them to the squads to improve the products and features
  • Be the key person to support the efficiency between engineering, product, and customers
  • Development support materials and documentation about the product business and processes that involve the operation process
  • Help the Product, Implementation and Engineering Team to support the customer implementation
  • Work closely with the customers and IT Governance team to support the Product Manager on customer cards
  • Building and iterating systems that inform the tech team of key user issues and seeing through their resolutions
  • Summarizing trends and themes from feature requests, support tickets, and churn reasons
  • Compiling reports on recent feature requests and upcoming launches to share with internal stakeholders
  • Support feature development and maintenance projects within the product, engineering, and design teams
  • Gather and analyze product data, surfacing relevant teams to inform the direction and understanding of key features

Requirements

  • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
  • Minimum of 5 years of payments background
  • Strong SQL, Database, Jira, AI and measurement tools knowledge
  • Data driven thinking
  • Critical thinking, excellent collaboration, and communication skills
  • Ability to work autonomously in a highly demanding and often ambiguous environment, with one team and across multiple teams
  • Exceptional verbal and written communication skills are essential: clear, organized, concise, and adaptable to the appropriate audience in a business environment
  • Self-motivated with critical attention to detail, deadlines, reporting, and development of data-driven recommendations to inform strategic decisions
  • Willingness to work varied hours (working in different times/shifts)
  • A mix of Product and Technology skills
  • Advanced English Level
  • Spanish and Phyton are a plus
Benefits
  • Remote work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLDatabaseAImeasurement toolsdata analysisfeature developmentproduct documentationcustomer implementationpayments backgroundPython
Soft Skills
critical thinkingcollaborationcommunicationautonomous workattention to detailadaptabilityself-motivationorganizational skillsproblem-solvingdata-driven thinking
Certifications
Bachelor's DegreeAdvanced DegreePhD