Senior Director, Client Success
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full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Job Level
Tech Stack
About the role
- This position is responsible for leading the enterprise transformation program for one of the major banking clients, accountable for end‑to‑end outcomes across the client life cycle — from contract to delivery alignment, mobilization through to go‑live and scale.
- Own executive stakeholder alignment, program governance, delivery quality, and time‑to‑value, partnering with Sales, Product, Engineering, InfoSec, and other internal stakeholders to ensure commitments are met or exceeded.
- Strong technical fluency in modern banking platforms and cloud architectures—able to challenge assumptions, interpret designs, and ensure delivery quality.
- Advise executives regarding how to balance competing priorities and oversee projects and activities to ensure that effective business strategies and goals are met.
Requirements
- 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
- Minimum 15 years of Industry Experience in Banking and Enterprise Transformation
- Led at least one Tier‑1 bank core modernization from signature to production eg. Temenos, Mambu, Thought Machine, FIS, Fiserv or equivalent.
- Owned multi‑year transformation governance with C‑level stakeholders, demonstrable recovery of troubled programs.
- Operated in cloud, microservices, API streaming architectures, familiar with rigorous change control, release, and resiliency practices.
- Regulatory savvy US banking controls, risk frameworks with proven delivery to audit and compliance expectations.
- Expertise in building and scaling high-performing teams, with a hands-on leadership style that emphasizes mentorship, empowerment, and a culture of accountability.
- Proven ability to deliver complex, multi-market projects on time and within scope, leveraging advanced project management methodologies (Agile, Lean, and hybrid models) and a pragmatic, results-oriented approach.
- Recognized for forging strong, trust-based relationships with C-level executives, clients, and cross-functional partners, ensuring alignment and transparency throughout the implementation lifecycle.
- Adept at translating business strategy into actionable plans, optimizing processes, and driving continuous improvement through data-driven decision-making and KPI management.
Benefits
- Medical
- Dental
- Vision
- 401 (k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud architecturesmicroservicesAPI streamingproject management methodologiesAgileLeanchange controlrelease practicesresiliency practicesbank core modernization
Soft Skills
leadershipmentorshipempowermentaccountabilityrelationship buildingcommunicationstrategic planningproblem-solvingcollaborationtransparency
Certifications
Bachelor’s DegreeMaster’s DegreeMBAJDMDPhD