Support Engineer, SAP MM/SD
Rimini Street
Technical Support Engineer
Virtuozzo
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DockerKubernetesLinuxOpenStack
About the role
- Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
- Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
- Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
- Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures
Requirements
- Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
- Ability to work only three days a week with one night shift
- Understanding of OS structure and Linux configuration skills
- Operating system installation, configuration, upgrade, and maintenance experience (Linux)
- Networking and network services (Linux) configuration experience
- Experience with troubleshooting/monitoring utilities (Linux)
- English (Upper intermediate or above)
- Great communication and interpersonal skills
- Ability to stay calm and focused
- Docker, Kubernetes, OpenStack experience (would be considered as a plus)
- Redhat or LPI certificates (would be considered as a huge plus)
Benefits
- Remote working model : balancing collaboration with flexibility
- Comprehensive private medical insurance
- Professional growth : training budget, certification support, mentorship, and career progression pathways
- Inclusive, multicultural culture : work alongside talented engineers from across the globe on infrastructure-grade cloud products
- Employee perks : recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks
- Regional impact : contribute to our customers' satisfaction and help our engineering team to pivot
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LinuxOS structureLinux configurationOperating system installationOperating system upgradeOperating system maintenanceNetworkingNetwork servicesTroubleshooting utilitiesMonitoring utilities
Soft skills
Communication skillsInterpersonal skillsCalmnessFocus
Certifications
Redhat certificateLPI certificate