Virtuous

Senior Implementation Manager

Virtuous

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Provide onboarding guidance and project management support to the amazing nonprofits we serve
  • Own multiple onboarding and Professional Services projects or variable customer sizes at once
  • Strategically utilize customer interactions to drive quicker and more impactful Time to Value, Product Adoption, and Customer Satisfaction.
  • Lead and coordinate milestone and miscellaneous customer configuration calls
  • Serve as a product expert who can effectively utilize resources to find answers to customer questions
  • Perform training and workshop sessions for projects you are managing as needed
  • Provide basic data mapping and import services during the implementation process
  • Develop a deep understanding of our nonprofit customers’ business and operations
  • Work closely with our data migration, professional services, customer success management teams, and Partner network to offer clients a smooth onboarding experience
  • Serve as an extremely effective project manager.

Requirements

  • Previous experience working in project management, customer onboarding/implementation, or customer success.
  • Experience with CRM systems is required
  • Willingness to work in a fast-paced, flexible start-up environment
  • Self motivated and always looking to improve themselves and processes
  • Ability to manage workload based on changing priorities is required
  • Intimate knowledge of and/or working with nonprofits with a desire to quickly learn about fundraising best-practices
  • Clear and articulate communication skills
  • Ability to lead actionable and productive workshop sessions with clients.
  • Comfort with data and spreadsheets
  • Phenomenal organizational skills are required
Benefits
  • Market competitive pay leveraging Carta data
  • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
  • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
  • Unlimited PTO
  • Supportive time off including paid volunteer days and company holidays
  • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage
  • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
  • Community outings and events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer onboardingcustomer implementationdata mappingdata importCRM systemsdata analysisspreadsheets
Soft Skills
communication skillsorganizational skillsself-motivatedadaptabilityleadershipcustomer satisfaction focusworkshop facilitationproblem-solving