VirtualStaffing

Sales

• Handle inbound sales calls promptly and professionally, identifying customer needs and matching them with the right products or services.
• Follow approved scripts while maintaining natural, consultative communication; educate callers on features, benefits, and pricing.
• Overcome objections using approved strategies and convert inbound leads to meet or exceed close-rate, revenue, and targets.
• Accurately document all interactions in the CRM/dialer and deliver an excellent customer experience.
• Make outbound calls to prospects and existing customers to promote managed services, identify upgrade/cross-sell opportunities, and schedule follow-ups as needed.
• Work assigned call lists efficiently while meeting daily/weekly quotas (dials, talk time, conversions) and adhering to compliance and QA standards.
• Maintain up-to-date product knowledge; participate in training, coaching, and call calibrations.
• Collaborate with leadership to report trends, improve workflows, and support team performance.

Inbound Sales, Outbound Managed Services Specialist

Appointment Setter

• Handle inbound calls from leads generated through legal outreach campaigns (web, email, SMS).
• Conduct outbound follow-up calls to re-engage unconverted leads or confirm scheduled appointments.
• Guide callers through a structured eligibility script and accurately capture responses.
• Schedule qualified claimants with the appropriate legal professionals using the designated platform.
• Record and update call outcomes, dispositions, and detailed notes in the CRM system.
• Ensure compliance with call-handling protocols, data privacy, and confidentiality standards.
• Consistently meet or exceed productivity and quality KPIs (e.g., maintaining an Average Handle Time under 15 minutes).
• Escalate complex or non-routine calls in accordance with defined procedures.

Appointment Setter – Insurance Claims Intake

Customer Support

• Respond promptly to customer inquiries via phone, email, and chat regarding orders, product information, shipping, and returns.
• Provide accurate guidance on seed varieties, planting instructions, and seasonal availability.
• Resolve customer issues efficiently while maintaining a positive and professional attitude.
• Process orders, refunds, and replacements in accordance with company policies.
• Collaborate with fulfillment and inventory teams to ensure timely order delivery and accuracy.
• Record all customer interactions and feedback in CRM for continuous improvement.
• Educate customers about Burpee’s online resources, gardening tips, and loyalty programs.
• Support peak seasonal call volume during the spring and summer months.

Customer Service Representative

• Organize recognition programs, gifts, and employee store; conduct orientations, reference checks, compliance, and payroll setup.
• Provide attendance updates, handle FMLA/ADA documentation, and support employee needs with professionalism and confidentiality.
• Process background checks, HIPAA attestations, verify doctors’ notes, manage LOAs, separation paperwork, and track company equipment.
• Manage reception, mail distribution, company shipments, and provide backup support for payroll, benefits, and finance tasks.
• Handle banking, deposits, invoice processing, purchase orders, reconciliations, expense reports, and maintain accurate financial records.

Administrative, HR/Finance Support Specialist

Program Manager

• Coordinate logistics, including venue setup, staffing, materials, meals, and attendance, for summer, after-school, Saturday, or in-school programs.
• Monitor compliance, funding requirements, and operational readiness for audits.
• Serve as a liaison with school and district partners to align program delivery with goals and expectations.
• Assist in tailoring programs to meet site calendars, staffing availability, and demographic needs.
• Collect, track, and report participant attendance, engagement, and ADA/funding outcomes.
• Support ongoing program evaluations and feedback processes to measure student impact.
• Maintain accurate, audit-ready operational documentation and attendance records.
• Assist with staff training coordination, resource allocation, and overall operational support.
• Contribute to refining workflows and sharing best practices across program sites.
• Support effective communication with partnering schools, internal teams, and stakeholders.

Program Operations Coordinator

Financial Planning and Analysis

• Support HR and Finance teams with onboarding, employee engagement, and payroll coordination.
• Organize recognition programs, gifts, and employee store; conduct orientations, reference checks, compliance, and payroll setup.
• Provide attendance updates, handle FMLA/ADA documentation, and support employee needs with professionalism and confidentiality.
• Process background checks, HIPAA attestations, verify doctors’ notes, manage LOAs, separation paperwork, and track company equipment.
• Manage reception, mail distribution, company shipments, and provide backup support for payroll, benefits, and finance tasks.
• Handle banking, deposits, invoice processing, purchase orders, reconciliations, expense reports, and maintain accurate financial records.

HR and Finance Coordinator

• Answer customer inquiries and resolve issues effectively
• Enter accurate notes and maintain account records
• Support sales goals through upselling products when appropriate
• Follow escalation procedures for unresolved issues
• Adhere to all quality and compliance standards

• Support customers via phone, email, and chat—handling orders, resolving issues, and answering product and service questions
• Use multiple systems to deliver first-contact resolutions and create memorable experiences that drive brand loyalty
• Convert service interactions into sales by recommending products, suggesting alternatives, and promoting gift card use
• Stay up to date on current promotions, procedures, and tools to ensure accurate and timely information is shared with customers
• Apply feedback and coaching to enhance performance and grow within the role

Inbound Sales, Outbound Managed Services Specialist

Appointment Setter – Insurance Claims Intake

Customer Service Representative

Administrative, HR/Finance Support Specialist

Program Operations Coordinator

HR and Finance Coordinator

Customer Service Representative

Appointment Setter – Insurance Claims Intake

Customer Care