VirtualStaffing

Sales

• Handle inbound sales calls promptly and professionally, identifying customer needs and matching them with the right products or services.
• Follow approved scripts while maintaining natural, consultative communication; educate callers on features, benefits, and pricing.
• Overcome objections using approved strategies and convert inbound leads to meet or exceed close-rate, revenue, and targets.
• Accurately document all interactions in the CRM/dialer and deliver an excellent customer experience.
• Make outbound calls to prospects and existing customers to promote managed services, identify upgrade/cross-sell opportunities, and schedule follow-ups as needed.
• Work assigned call lists efficiently while meeting daily/weekly quotas (dials, talk time, conversions) and adhering to compliance and QA standards.
• Maintain up-to-date product knowledge; participate in training, coaching, and call calibrations.
• Collaborate with leadership to report trends, improve workflows, and support team performance.

Sales Agent

Network Engineer

• Implementation, troubleshooting and root cause analysis of Salem network equipment such as Cisco ISR/ASR routers, Cisco Catalyst Switches and FortiGate Firewalls.
• Participating in orderly deployments of the aforementioned network systems throughout the companies’ nationwide markets.
• Working together with NSS team members, market management and other Salem technical staff to ensure the highest levels of system availability.