VirtualStaff365

Customer Service Representative, Retail Experience

VirtualStaff365

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • - Handle inbound customer communications via phone and email professionally and courteously.
  • - Deliver first-contact resolution and escalate issues when necessary.
  • - Process orders, returns, and replacements accurately while maintaining price integrity.
  • - Liaise with internal teams (Technical Support, Logistics, Sales) to complete order processes.
  • - Manage back orders and update customers as stock becomes available.
  • - Maintain up-to-date knowledge of company products and services to provide accurate information.
  • - Keep customer records accurate and confidential in CRM systems.

Requirements

  • - Previous experience in customer service, sales support, or administration (retail experience).
  • - Proficient in Microsoft Office;
  • - Experience with Salesforce, Zoho, SAP, or similar systems is advantageous.
  • - Excellent written and verbal communication skills.
  • - Strong organisational skills, attention to detail, and ability to multitask.
  • - Proactive, team-oriented, and customer-focused.
Benefits
  • - ​Permanent work-from-home set-up
  • - Dayshift (Australian business hours)
  • - Full-time job
  • - HMO
  • - Annual leave
  • - 13th-month pay
  • - With Government Mandated Benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales supportadministrationorder processingCRM systemsMicrosoft OfficeSalesforceZohoSAP
Soft Skills
written communicationverbal communicationorganizational skillsattention to detailmultitaskingproactiveteam-orientedcustomer-focused