VirtualResource

Key Account Manager

VirtualResource

full-time

Posted on:

Location Type: Remote

Location: South Africa

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Act as the strategic owner of a portfolio of high-value client accounts.
  • Partner closely with senior client stakeholders and internal account sponsors to strengthen long-term relationships, identify growth opportunities, and deliver coordinated account strategies.
  • Build and grow trusted, long-term relationships with senior HR, Finance, and Technology leaders.
  • Act as the main point of contact for accounts, leading strategic conversations that create real client value.
  • Collaborate with clients and internal teams to develop and deliver joint account plans aligned to Workday and HR/Finance transformation goals.
  • Spot and shape growth opportunities across AMS, optimisation, new modules, Extend use cases, and advisory services.
  • Drive revenue growth while ensuring profitable, high-quality delivery.
  • Partner with delivery and service leaders to develop solutions, proposals, and successful outcomes for clients.
  • Lead account-specific sales pursuits, from shaping opportunities through to commercials and approvals.
  • Negotiate commercial models that work for both the client and the business.
  • Keep forecasts, pipelines, and Salesforce data accurate and up to date.
  • Collaborate with Workday teams on co-sell opportunities, referrals, and thought leadership initiatives.

Requirements

  • At least 5 years’ experience in Key Account Management, Sales, or Client Relationship Management
  • Demonstrated success managing and growing large, complex enterprise accounts
  • Strong commercial acumen, negotiation, and deal-closing capability
  • Experience engaging and influencing senior stakeholders (C-suite, Directors, Managing Partners)
  • Expertise in strategic account planning and joint roadmap development
  • Strong analytical skills to assess account performance, financials, risks, and opportunities
  • Excellent communication, presentation, and influencing skills
  • Ability to work cross-functionally with Business Development, Delivery, and Service teams
  • Proficiency with CRM systems, including Salesforce forecasting and pipeline management
  • Postgraduate qualification (MBA or equivalent)
  • Professional certifications in Account Management, Sales, or the Workday ecosystem
  • Experience with Workday, HR IT, SaaS, or enterprise transformation programmes
  • Exposure to contract management, proposal development, and multi-service solution sales
  • Experience delivering thought leadership, client enablement sessions, or industry events
  • Must have the ability to communicate effectively (in English) with cross-functional teams, explain complex concepts in easy, understandable terms, and proactively drive process improvements.
Benefits
  • Staff development and upskilling are core to what we do.
  • Flexible, caring, and considerate working environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Key Account ManagementSalesClient Relationship ManagementStrategic Account PlanningNegotiationDeal-ClosingAnalytical SkillsCRM SystemsSalesforceFinancial Analysis
Soft skills
Commercial AcumenCommunication SkillsPresentation SkillsInfluencing SkillsCross-Functional CollaborationRelationship BuildingStrategic ThinkingProblem-SolvingClient EnablementProcess Improvement
Certifications
Account Management CertificationSales CertificationWorkday CertificationMBAProfessional Certification in SalesProfessional Certification in Account ManagementPostgraduate QualificationLeadership CertificationNegotiation CertificationProject Management Certification