Medical Virtual Assistant – Insurance & Billing Support
Virtual Rockstar Careers
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $6 - $7 per hour
About the role
- Verify patient insurance coverage through insurance portals and provider systems
- Update patient records with accurate insurance information
- Track and follow up on pending insurance claims
- Review and follow up on unpaid or denied claims
- Make outbound calls to parents or guardians to follow up on declined or missed payments
- Contact insurance providers to check claim status and resolve billing issues
- Communicate payment details and assist families with billing-related questions
- Document call outcomes and update patient records accordingly
- Maintain accurate billing documentation within the EMR
- Ensure compliance with billing regulations and documentation standards
- Coordinate with internal billing teams to resolve claim or payment issues
- Respond to patient inquiries related to billing or insurance
- Maintain accurate patient records and ensure confidentiality
- Assist with basic administrative and reporting tasks as needed
Requirements
- Experience with medical billing, insurance verification, or claims follow-up
- Strong phone communication skills for patient and insurance calls
- Ability to navigate insurance portals and EMR systems
- Strong attention to detail and documentation accuracy
- Comfortable working independently in a remote environment
- Tech-savvy with the ability to learn new systems quickly
Benefits
- Competitive salary commensurate with experience
- Opportunities for professional growth and development
- Work in a supportive and collaborative healthcare environment
- Make a meaningful impact by helping families access therapy services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billinginsurance verificationclaims follow-updocumentation accuracybilling regulationsEMR systems
Soft Skills
phone communicationattention to detailindependent worktech-savvy