Appointment Setter, Patient Intake Specialist
Virtual Rockstar Careers
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $6 - $7 per hour
About the role
- Respond quickly to inbound patient inquiries via phone, text, and email.
- Convert incoming leads into scheduled patient evaluations.
- Contact website leads, physician referrals, and marketing inquiries.
- Educate prospective patients on how physical therapy can help.
- Guide conversations toward booking evaluations or screening calls.
- Handle patient objections professionally and confidently.
- Follow a structured follow-up cadence.
- Confirm scheduled appointments and help reduce no-show rates.
- Manage new patient intake workflows and documentation.
- Ensure patient records remain organized and up to date.
- Contact physician-referred patients promptly to schedule evaluations.
- Reactivate discharged patients who may benefit from continued care.
- Manage appointment calendars and schedule patient evaluations.
Requirements
- Prior experience in appointment setting, patient intake, medical front desk, or lead conversion roles.
- Strong phone presence with clear and professional English communication.
- Experience working in healthcare, physical therapy, or medical administration preferred.
- Ability to explain healthcare services clearly and confidently.
- Strong organizational and documentation skills.
- Comfortable multitasking across scheduling, CRM, and EMR systems.
- Ability to work independently while maintaining accountability for results.
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families across the globe.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
appointment settingpatient intakelead conversiondocumentationscheduling
Soft Skills
communicationorganizational skillsmultitaskingindependenceaccountability