Medical Virtual Assistant – Patient Coordination, Administrative Support
Virtual Rockstar Careers
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $6 - $7 per hour
About the role
- Respond to patient and family inquiries via email, phone, or messaging
- Manage therapist schedules, appointment calendars, and waitlists
- Reschedule canceled appointments and help fill open time slots
- Follow up with families regarding missed or upcoming appointments
- Conduct virtual patient check-ins using WelcomeWare and assist with confirming arrival and appointment readiness
- Collect required intake information and documentation
- Verify insurance benefits and authorizations
- Explain insurance coverage and potential costs to families
- Maintain accurate patient records and documentation in the EMR
- Upload and organize patient files, demographics, billing, and insurance information
- Assist with documentation requests for reimbursement and billing coordination
- Support operational tasks with the billing company, leadership team, and clinic staff
- Track operational data such as referrals, new patients, and scheduling capacity
- Assist with newsletters and communication campaigns
- Support social media engagement and basic marketing materials
Requirements
- Experience in healthcare administration, patient coordination, or medical virtual assistance
- Strong written and spoken English communication skills
- Excellent customer service and relationship-building abilities
- High attention to detail and strong organizational skills
- Ability to manage multiple tasks independently
- Comfortable working with EMR systems and multiple digital tools
Benefits
- Competitive salary commensurate with experience
- Opportunities for professional growth and development
- Work in a supportive and collaborative team environment
- Make a meaningful impact by helping families support their child’s development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare administrationpatient coordinationmedical virtual assistanceinsurance verificationEMR systemsdocumentation managementbilling coordinationdata trackingappointment schedulingintake information collection
Soft Skills
communication skillscustomer servicerelationship buildingattention to detailorganizational skillsindependent task managementmultitaskingproblem-solvingteam collaborationadaptability