Medical Virtual Assistant – Front Desk, Phone Support
Virtual Rockstar Careers
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Salary
💰 $6 - $8 per hour
About the role
- Answer high-volume incoming phone calls as the first point of contact
- Assist patients with scheduling appointments
- Confirm and cancel appointments as requested
- Respond to patient inquiries professionally and clearly
- Ensure calls are handled efficiently and routed appropriately when needed
- Manage appointment calendars
- Maintain accurate patient records in the EHR
- Ensure patient privacy and confidentiality
- Assist with basic administrative coordination
Requirements
- Prior experience in a medical front desk, patient coordination, or similar healthcare support role
- Comfortable handling high call volume in a fast-paced environment
- Strong critical thinking and problem-solving skills
- Professional written and verbal communication
- Ability to work independently while collaborating with a U.S.-based team
- Reliable internet connection and remote work setup
- Easy to understand on the phone (clear spoken English)
- Experience working with an electronic health record (EHR/EMR)
- Strong customer service skills.
Benefits
- Competitive salary commensurate with experience
- Opportunities for professional development and growth
- Work in a collaborative and supportive healthcare environment
- Make a meaningful impact by helping patients access the care they need
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electronic health record (EHR)patient schedulingappointment management
Soft Skills
critical thinkingproblem-solvingprofessional communicationcustomer serviceindependent workcollaboration