Virtual Rockstar Careers

Medical Virtual Assistant – Insurance, A/R Focus

Virtual Rockstar Careers

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $7 - $8 per hour

About the role

  • Verify patient insurance eligibility for 15–20 patients per week
  • Submit and track prior authorization requests (10–15 per week)
  • Update patient and insurance information accurately in the EMR
  • Liaise with insurance providers to clarify coverage and authorization details
  • Track pending authorizations and ensure timely follow-ups
  • Follow up with insurance companies on unpaid or denied claims (approx. 10 per week)
  • Investigate claim issues by navigating insurance phone systems and portals
  • Document outcomes and next steps clearly in the EMR
  • Support the clinic in resolving outstanding A/R efficiently
  • Review the EMR dashboard daily and proactively work through outstanding tasks
  • Send outreach messages to 5–10 potential job candidates per week
  • Communicate progress and updates regularly with the Office Manager via email
  • Follow existing workflows and guides before escalating questions

Requirements

  • 2+ years of experience in a medical administrative, insurance, or billing support role
  • Proven experience with insurance eligibility checks, prior authorizations, and A/R follow-ups
  • Comfortable navigating insurance phone systems to resolve unpaid or denied claims
  • Strong written and verbal communication skills
  • Highly organized, detail-oriented, and reliable with time tracking and check-ins
  • Ability to work independently, problem-solve, and follow documented processes
  • Stable internet connection and comfort working in a fully remote environment
Benefits
  • Competitive salary commensurate with experience
  • Opportunities for professional development and growth
  • Work in a dynamic and supportive team environment
  • Make a meaningful impact by helping to build and strengthen families and communities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance eligibility checksprior authorizationsA/R follow-upsEMR documentationclaim investigationinsurance phone systems navigationdata entrytask trackingoutreach messaging
Soft Skills
strong written communicationstrong verbal communicationhighly organizeddetail-orientedreliableproblem-solvingindependent worktime management