Bilingual Medical Virtual Assistant
Virtual Rockstar Careers
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
Visit company websiteExplore more
Salary
💰 $6 - $8 per hour
About the role
- Professionally greet incoming calls and route calls to the appropriate department or staff member.
- Conduct patient appointment reminder calls.
- Handle call routing when patients request to reschedule appointments.
- Respond to basic patient inquiries with professionalism and empathy.
- Ensure patient privacy and confidentiality at all times.
- Request patient diagnostic results from physician offices as needed.
- Record meeting minutes during internal meetings when requested.
- Support clinic staff with administrative follow-ups related to patient care.
- Maintain accurate documentation and communication logs.
- Assist with appointment coordination and schedule updates.
- Work closely with internal teams to ensure smooth daily workflows.
- Escalate urgent or complex issues to the appropriate team members.
Requirements
- Prior experience as a Medical Virtual Assistant, medical receptionist, or healthcare administrative professional.
- Excellent customer service and communication skills.
- Strong phone presence with clear, professional English.
- Must be bilingual.
- Honest and reliable with time management and availability.
- Highly organized, detail-oriented, and dependable.
- Ability to maintain HIPAA compliance and patient confidentiality.
- Must be able to work Mountain Time (MST) hours.
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families across the globe.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationprofessionalismempathytime managementorganizationdetail-orienteddependabilitybilingual