Manage the business owner’s email inbox, including organizing, responding, and flagging priority messages.
Answer subscriber and client questions with oversight, redirecting them to the appropriate resources, programs, or next-step offers.
Maintain accurate follow-ups, tracking email conversations and interactions with clients and internal team members.
Coordinate scheduling and outreach sent via email, text, or Voxer for calls, webinars, podcast recordings, and meetings.
Coordinate logistics for podcast interviews, affiliate connections, and networking follow-ups.
Assist with organizing and booking travel accommodations when needed.
Send outreach and follow-up messages to contacts made at events or through partnerships.
Coordinate updates and tasks that require review or approval with the marketing team.
Update and maintain contact lists and databases on a monthly basis.
Manage data transfers and updates within Go High Level (GHL) and internal systems.
Track and update webinar registrations from Zoom.
Assist with backend sales page updates and system organization.
Provide customer support Monday–Friday (10:00 AM–2:00 PM), with occasional weekend support during launches or sales.
Serve as a Go High Level expert, handling platform-related questions.

Requirements

Proven experience as an Executive Assistant, Operations VA, or Customer Support VA.
Strong email management and organizational skills.
Excellent written communication and customer service skills.
Experience supporting online programs, memberships, or launches is a strong plus.
Working knowledge of Go High Level (or willingness to become an expert quickly).
Highly detail-oriented, proactive, and reliable.
Comfortable managing multiple tasks in a fast-paced environment.
Ability to work US business hours and provide occasional weekend support during launches.

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

email managementcustomer supportdata managementwebinar registration trackingtravel coordinationpodcast logisticsfollow-up trackingbackend sales page updatestask coordinationdatabase maintenance

Soft skills

organizational skillswritten communicationcustomer servicedetail-orientedproactivereliablemultitaskingtime managementadaptabilityteam collaboration