Patient Account Representative, Virtual Assistant
Virtual Rockstar Careers
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $6 - $8 per hour
Job Level
Junior
About the role
- Make outbound collection calls to patients regarding outstanding balances in a professional and empathetic manner.
- Provide clear and accurate explanations of patient statements, insurance payments, and balances.
- Document all interactions and updates in the EMR and billing systems.
- Respond to patient inquiries via phone, email, or fax in a timely and courteous way.
- Collaborate with internal billing and administrative teams to resolve account discrepancies.
- Follow established protocols for payment arrangements and escalation of unresolved accounts.
- Maintain strict confidentiality of patient information and comply with HIPAA regulations.
Requirements
- 1–2 years of experience in medical billing, patient accounts, or healthcare collections.
- Strong communication skills — able to handle sensitive financial discussions with empathy and professionalism.
- High attention to detail and accuracy in data entry and account reconciliation.
- Tech-savvy, comfortable working with multiple digital platforms.
- Self-motivated and accountable, with a strong sense of integrity.
- Thrives in a remote, team-oriented environment that emphasizes clear communication and mutual support.
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families across the globe.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billingpatient accountshealthcare collectionsdata entryaccount reconciliation
Soft skills
communicationempathyattention to detailself-motivatedintegrityteam-oriented