Virtuagym

Customer Service Consultant

Virtuagym

full-time

Posted on:

Location Type: Remote

Location: Spain

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About the role

  • Investigate and resolve system issues collaboratively with the product department;
  • Deliver efficient and effective customer support via email and phone channels;
  • Build and nurture customer relationships to enhance retention and loyalty;
  • Offer creative solutions, handle objections, and de-escalate challenging client situations;
  • Encourage upselling and cross-selling to maximize customer lifetime value;
  • Address churn risks, cancellations, and payment-related queries;
  • Contribute to departmental process enhancements through feedback and project participation.

Requirements

  • Proficiency in written and verbal Spanish (native or near-native level) and good written and verbal skills in English;
  • Tech-savvy, a critical and logical thinker;
  • Proven problem-solving skills and a knack for finding solutions;
  • Structured, and organized, with good time management and attention to detail;
  • Great at following instructions and processes;
  • Confidence, adaptability, and a positive attitude;
  • Prior experience in SaaS/software CS is preferred (this is not a call center position!).
Benefits
  • Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;
  • 23 paid vacation days per year (based on a full-time contract);
  • We provide your home office set-up and hardware;
  • The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;
  • Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks;
  • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.
  • Many opportunities for personal and professional growth within the company.
  • A fun, healthy, and international work environment made up of over 35+ nationalities.
  • We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.
  • Organized Virtuagym sports events throughout the year.
  • Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSsoftware customer supportproblem-solvingcustomer relationship management
Soft skills
written communicationverbal communicationcritical thinkinglogical thinkingtime managementattention to detailadaptabilitypositive attitude