Communication Center Representative
Virtix Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Contact provider offices to request copies of medical records
- Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices
- Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application
- Provide professional communication and customer service with provider offices throughout the record retrieval process
- Make regular and consistent phone calls to complete timely retrieval
- Enter and maintain records into the in-house computer application to document and track record retrievals
- Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet
Requirements
- Previous call center sales or collections experience acceptable with experience in a healthcare environment or office setting preferred
- Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.
- Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
- Demonstrate accuracy and attention to detail in the retrieval lifecycle process
- Must have reliable high-speed internet
- Must provide have own computer, mouse, keyboard and monitor equipment to access into Virtix VPN network
- Understanding of HIPAA regulations
- Computer skills with navigation of applications
- High School diploma or equivalency required
Benefits
- Our purpose is to help clients exceed their financial health goals.
- Scalable solutions and clinical expertise help solve programmatic needs.
- Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
- We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryrecord retrievalspreadsheet maintenancecustomer servicephone communicationdocumentationaccuracyattention to detailcomputer navigationHIPAA compliance
Soft skills
professional communicationverbal communicationwritten communicationorganizational skillstimelinessreliabilityattention to detail
Certifications
High School diploma or equivalency