Virta Ltd

Customer Onboarding Consultant

Virta Ltd

full-time

Posted on:

Location Type: Hybrid

Location: Finland

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About the role

  • Plan and lead onboarding kick-off meetings to align on customer goals, scope, timelines, and responsibilities.
  • Create and manage detailed onboarding project plans, coordinating with internal teams.
  • Understand customer use cases, configure product according to agreed requirements, and support them through hardware commissioning and go-live.
  • Deliver engaging training sessions and develop clear onboarding materials.

Requirements

  • 3+ years in a customer-facing role such as customer service, technical support, or implementation
  • Experience as a trainer is a strong advantage
  • A proven ability to plan, prioritize, and manage multiple projects in parallel
  • Experience with HubSpot is an advantage
  • Professional proficiency in English, French, and German (both written and spoken)
  • Knowledge of EV technology and energy solutions is a significant asset
  • Willingness to travel and work with customers across different time zones as needed
Benefits
  • Flexible working arrangements
  • Opportunities for professional growth and continuous learning
  • Supportive work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer onboardingtraining developmenthardware commissioningproduct configurationEV technologyenergy solutions
Soft Skills
communicationplanningprioritizationmultitaskingcustomer service