Virta Health

Member Administrative Specialist

Virta Health

full-time

Posted on:

Location Type: Remote

Location: Alaska • Hawaii • United States

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Salary

💰 $22 per hour

About the role

  • Work with team members through ZenDesk, Slack, and internal medical records systems to review, upload and transcribe lab submissions, provide lab orders, escalate billing inquiries and various other requests
  • Execute manual insurance checks using existing processes and tools to ensure patients are eligible for treatment and resolve escalations
  • Follow established processes while providing insights and feedback for improvements
  • Maintain team SLAs to support internal stakeholders, including transcriptions per hour, email solves per hour, speed to resolution for eligibility escalations, and passing Quality Assurance checks
  • Assist with tasks, as needed, to support the larger Member Support and Virta teams
  • Facilitate applicant and patient communications while maintaining HIPAA compliance

Requirements

  • Available to work 40 hours per week and flexibility some weekends as needed
  • Strong and effective communication skills, with the ability to problem solve
  • Experience and comfort using multiple digital tools and systems, with the ability to quickly learn new technologies
  • High attention to detail in order to effectively solve tickets the first time around and accurately input data into Virta’s EMR platform
  • Ability to think critically and be data-driven in solving patient problems
  • Operational experience, especially in a fast-growing, rapidly changing environment
Benefits
  • Bonus
  • Remote work opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillseffective problem solvinghigh attention to detailcritical thinkingdata-driven decision making