Vintage Cash Cow

Customer Experience Agent, French Speaking

Vintage Cash Cow

full-time

Posted on:

Location Type: Hybrid

Location: PW Duiven • Netherlands

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Salary

💰 €2,500 - €3,200 per month

About the role

  • Handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media.
  • Guide customers through their journey.
  • Resolve complaints with empathy and support customers during the buying process.
  • Build trust through accurate, timely, and clear communication.
  • Independently manage customer conversations with professionalism, speed, and empathy.
  • Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
  • Consistently exceed KPIs for quality, efficiency, and customer satisfaction.

Requirements

  • Proven experience in customer service, contact centres, or sales environments.
  • Excellent verbal and written communication skills, with empathy and clarity.
  • Strong problem-solving skills with resilience under pressure.
  • Confidence in handling objections and complaints fairly and constructively.
  • Ability to balance speed with accuracy and quality.
  • Organised and able to manage multiple priorities.
  • Comfortable using CRM systems and digital communication platforms.
  • Team-oriented mindset with a proactive, solutions-focused approach.
  • Background in buying, sales, or complaint resolution is desirable.
  • Ability to adapt quickly in a fast-growing scale-up environment.
  • Experience working in businesses with operational warehouses or physical products.
Benefits
  • 25 days paid holiday per year (24 days plus 1 life-event day)
  • 8% holiday allowance (vakantiegeld), paid annually in May
  • All Dutch public holidays, including King’s Day and Liberation Day (where applicable)
  • Access to all statutory Dutch leave under the Work and Care Act (WAZO), including parental and care leave
  • Competitive salary based on a 40-hour work week
  • Participation in the Dutch pension scheme (Pensioenfonds Detailhandel)
  • Commuting allowance of €0.23 per kilometre (tax-free maximum)
  • Lunch provided during working days
  • A supportive, people-first working environment
  • Access to Alleo, a benefits and wellbeing platform offering discounts, perks, and wellbeing support
  • Company laptop provided (where applicable)
  • Phone costs reimbursed up to €40 per month (where applicable)
  • Reimbursement of reasonable business expenses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecontact centressalesproblem-solvingcomplaint resolutionKPI managementresilience under pressureaccuracyquality assurancemulti-tasking
Soft Skills
verbal communicationwritten communicationempathytrust buildingprofessionalismownershipcollaborationproactive mindsetadaptabilitysolutions-focused