Vintage Cash Cow

Performance Marketing

• Own the Google growth roadmap across all markets
• Develop channel strategies spanning Search, PMax, Demand Gen, YouTube, Display, and emerging Google products
• Manage agency, platform, and partner relationships where required
• Build strong relationships with Google to access platform expertise, betas, roadmap insights, and growth opportunities.
• Leverage Google partnerships to identify competitive advantages and accelerate market expansion.
• Build and lead a high-performing Google Growth function, fostering a culture of accountability, experimentation, collaboration, and continuous improvement.
• Develop the long-term Google Growth team structure, capabilities, and operating model.
• Coach, mentor, and develop PPC specialists, creating clear development plans and succession pathways.
• Establish scalable creative workflows
• Lead the Google creative agenda, ensuring asset production is aligned to campaign priorities, testing roadmaps, audience insights, and market expansion plans.
• Work closely with Meta, Creative, CRM, and Data teams to improve asset production
• Build audience activation strategies using first-party and platform data
• Drive localisation and international expansion of creative assets
• Define the creative requirements, production roadmap, and testing priorities needed to maximise Google performance across all markets.
• Oversee campaign performance across all Google channels
• Ensure efficient budget allocation across markets and products
• Lead testing roadmaps across bidding, audiences, creative, landing pages, and campaign structures
• Scale successful initiatives across markets.
• Own Google reporting and growth insights
• Improve attribution and conversion measurement
• Ensure robust tracking and data integrity
• Translate insights into actionable growth opportunities.
• Own Google forecasting, budget allocation, and investment planning across all markets.
• Develop growth scenarios and scaling plans to support business objectives.
• Partner with Finance and Leadership to provide accurate forecasts, investment recommendations, and performance expectations.
• Ensure Google investment is deployed efficiently across markets, products, and campaign types.
• Partner with Product and UX teams to improve landing page performance and conversion rates.
• Use Google insights and user behaviour data to identify opportunities to improve customer journeys.
• Drive testing and optimisation of landing pages and post-click experiences.
• Act as the internal Google growth champion, ensuring opportunities, risks, and priorities are clearly communicated across the business.
• Build strong relationships across Creative, CRM, Data, Product, Tech, Brand, Operations, and Leadership teams to unlock growth opportunities.
• Translate Google platform insights into actionable business initiatives that improve acquisition efficiency, lead quality, and revenue growth.
• Regularly communicate performance trends, strategic priorities, testing roadmaps, and growth opportunities to senior stakeholders.
• Proactively identify non-media opportunities that could improve Google performance, including creative production, CRO, tracking, first-party data collection, CRM audience activation, and operational improvements.
• Influence prioritisation across teams to ensure Google receives the assets, data, and support required to maximise performance.
• Create visibility around Google's contribution to business growth through clear reporting, forecasting, and strategic updates.
• Partner with leadership to shape investment decisions, market expansion plans, and long-term growth strategy.

Head of PPC

Data Analyst

• Design and maintain dashboards in Sigma
• Translate business requirements into data solutions, from ad hoc queries to scalable reports
• Write robust SQL to support reporting, modelling, and transformation tasks
• Act as a connector between business users and the core data team
• Train and support colleagues on BI tools and data best practices
• Identify inefficiencies in existing reporting and proactively offer improvements
• Support experimentation with natural language querying and other accessibility features
• Partner especially closely with Finance and Commercial teams to drive meaningful analysis

• Join our innovative Technology team to drive technological advancements
• Build on a solid foundation of data and help teams solve real world problems
• Shape dashboards, create new data models, and partner with business stakeholders
• Play a key role in enabling data self-service and explore insights
• Build and optimise reports and dashboards in Sigma
• Collaborate with marketing, finance, and ops for data outputs
• Own and evolve core dashboards and reporting pipelines
• Champion self-service BI through training and enablement
• Identify data gaps and improve quality, accessibility, and usability

Data Engineer

• Build and maintain a modern, scalable data platform that supports growth and decision-making.
• Ensure data is accurate, consistent, and trusted across the business.
• Improve speed, reliability, and automation of data pipelines and reporting workflows.
• Enable high-quality self-serve analytics by delivering well-modelled, well-documented data sets.
• Support digital performance and CRM insight through strong marketing data foundations.
• Design, implement, and maintain robust data pipelines across multiple systems.
• Ensure smooth, well-governed flow of data from source → warehouse → BI layers.
• Support end-to-end warehouse design and modelling as our stack grows.
• Integrate and manage a wide range of data sources within Snowflake.
• Build automated checks to monitor accuracy, completeness, and freshness.
• Identify opportunities to streamline pipelines, improve performance, and reduce cost.
• Work closely with teams across Growth, Finance, Ops, and Product to understand KPIs and reporting needs.
• Document architecture, pipelines, models, and workflows so everything is clear and easy to pick up.

Customer Support

• Deliver excellent customer service and communication across all channels to our French speaking customers.
• Handle complaints with professionalism, empathy, and adherence to policy.
• Support sales and buying conversations, contributing to growth targets.
• Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
• Collaborate effectively with colleagues to ensure a seamless customer journey.
• Contribute to building a high-performing, supportive, and adaptable team culture.
• Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
• Handle outbound calls, including welcomes, collections, and customer updates.
• Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
• Support the buying process, overcoming objections and helping customers feel confident.
• Accurately record interactions, maintain systems, and complete admin tasks.
• Liaise with internal teams to deliver smooth handovers and joined-up customer care.
• Contribute to continuous improvement by suggesting ways to refine processes.

Customer Experience Agent

• As a Customer Experience Agent - Portuguese Speaking, you’ll be the voice of Arcavindi across multiple channels.
• Handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media.
• Manage customer conversations with professionalism, speed, and empathy.
• Resolve queries and complaints fairly and consistently, meeting quality standards.
• Support customers during the buying process, explaining next steps and overcoming objections.
• Build trust through accurate, timely, and clear communication.
• Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
• Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
• Suggest ways to improve processes, training, and workflows.

Customer Experience Agent, Portuguese

• Learn our tone of voice, systems, and customer service processes
• Shadow experienced colleagues to understand customer journeys and best practices.
• Gain confidence handling a variety of customer queries across multiple channels.
• Independently manage customer conversations with professionalism, speed, and empathy.
• Resolve queries and complaints fairly and consistently, meeting quality standards.
• Support customers during the buying process, explaining next steps and overcoming objections.
• Build trust through accurate, timely, and clear communication.
• Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
• Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
• Share feedback and ideas to improve processes, training, and workflows.
• Act as an ambassador for our values — Caring, Responsible, Innovative — in every interaction.

Dutch Customer Experience Agent

• Handle incoming inquiries via phone, email, WhatsApp, webchat and social media
• Make outbound calls, e.g., greetings, collection coordination and customer updates
• Handle complaints professionally and in a timely manner
• Support the acquisition process, address objections and build customer trust
• Accurately document interactions, maintain systems and perform administrative tasks

German Customer Experience Agent

• Deliver excellent customer service and communication across all channels to our French-speaking customers.
• Handle complaints with professionalism, empathy, and adherence to policy.
• Support sales and buying conversations, contributing to growth targets.
• Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
• Collaborate effectively with colleagues to ensure a seamless customer journey.
• Contribute to building a high-performing, supportive, and adaptable team culture.
• Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
• Handle outbound calls, including welcomes, collections, and customer updates.
• Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
• Support the buying process, overcoming objections and helping customers feel confident.
• Accurately record interactions, maintain systems, and complete admin tasks.
• Liaise with internal teams to deliver smooth handovers and joined-up customer care.
• Contribute to continuous improvement by suggesting ways to refine processes.

French Customer Experience Agent

• Provide excellent customer service and clear communication across all channels for our German-speaking customers
• Handle complaints professionally and empathetically, in accordance with our policies
• Support sales and purchasing processes and contribute to our growth targets
• Achieve and exceed KPIs related to response times, resolution rates, and customer satisfaction
• Work effectively with colleagues to ensure a seamless customer journey
• Contribute to building a high-performing, supportive, and adaptable team culture
• Respond to incoming inquiries via phone, email, SMS, WhatsApp, web chat, and social media
• Make outbound calls, e.g., welcome calls, pickup coordination, and customer updates
• Handle complaints by reviewing issues, finding timely solutions, and keeping customers informed
• Support the purchasing process, address objections, and build customer trust
• Document interactions carefully, maintain systems, and complete administrative tasks
• Work closely with internal teams to ensure smooth handovers and holistic customer care
• Contribute to continuous improvement by proposing ideas to optimize processes

• Support the scaling of Paid Media activity across UK, DE, FR, NL, ES, IT and future markets
• Improve campaign execution speed, testing velocity, and optimisation quality
• Strengthen creative testing workflows and audience usage across campaigns
• Contribute towards reducing CPL while maintaining or improving lead quality
• Strengthen tracking reliability and campaign data accuracy
• Support the expansion of YouTube, Demand Gen, Display, and broader Paid Media initiatives
• Build, launch, and monitor campaigns across YouTube, Demand Gen, Display, PMax, and broader Paid Media channels
• Ensure campaigns are correctly structured across targeting, audiences, creatives, budgets, and placements
• Maintain high standards of campaign QA and execution accuracy
• Support pacing, optimisation, and testing workflows
• Assist with creative briefing, asset management, localisation, and creative QA
• Support testing of hooks, messaging, formats, audiences, and creative concepts
• Help identify winning creatives and audience strategies and scale learnings across markets
• Support first-party audience usage and targeting opportunities
• Monitor campaign performance and identify trends or issues
• Support reporting and insight generation across Paid Media channels
• Analyse performance data to identify optimisation opportunities
• Contribute to testing roadmaps and experimentation plans
• Validate tracking, conversion actions, tags, and attribution setup
• Troubleshoot tracking issues and escalate where needed
• Support campaign data integrity across platforms and reporting systems
• Support localisation and expansion workflows across markets
• Assist with uploads, campaign changes, QA processes, and operational tasks
• Ensure consistency and accuracy across campaign structures and naming conventions
• Support wider Paid Media and Growth initiatives
• Assist with market launches and scaling strategies
• Support growth initiatives across YouTube, Demand Gen, Display, and emerging paid channels

Paid Media Executive

• Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
• Handle outbound calls, including welcomes, collections, and customer updates.
• Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
• Support the buying process, overcoming objections and helping customers feel confident.
• Accurately record interactions, maintain systems, and complete admin tasks.
• Liaise with internal teams to deliver smooth handovers and joined-up customer care.
• Contribute to continuous improvement by suggesting ways to refine processes.

Customer Experience Agent, Dutch Speaking

• Learn our tone of voice, systems, and customer service processes
• Shadow experienced colleagues to understand customer journeys and best practices.
• Gain confidence handling a variety of customer queries across multiple channels.
• Independently manage customer conversations with professionalism, speed, and empathy.
• Resolve queries and complaints fairly and consistently, meeting quality standards.
• Support customers during the buying process, explaining next steps and overcoming objections.
• Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
• Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
• Share feedback and ideas to improve processes, training, and workflows.

Spanish Customer Experience Agent

• As a Customer Experience Agent - French Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued.
• Handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media.
• Resolve queries and complaints fairly and consistently, meeting quality standards.
• Support customers during the buying process, explaining next steps and overcoming objections.
• Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
• Consistently exceed KPIs for quality, efficiency, and customer satisfaction.

Head of PPC

Data Analyst

Data Analyst

Data Engineer

Customer Experience Agent

Customer Experience Agent, Portuguese

Dutch Customer Experience Agent

German Customer Experience Agent

French Customer Experience Agent

French Customer Experience Agent

German Customer Experience Agent

Paid Media Executive

Customer Experience Agent, Dutch Speaking

Spanish Customer Experience Agent

Customer Experience Agent, French Speaking