Vintage Cash Cow

General Counsel

• Provide legal advice on EU-wide and country-specific regulations.
• Draft and negotiate cross-border commercial agreements.
• Ensure compliance with EU laws including GDPR, consumer protection, and e-commerce regulations.
• Support market entry into new countries, including regulatory assessments and setup.
• Manage external counsel across multiple jurisdictions.
• Develop scalable legal frameworks that balance consistency with local requirements.
• Partner with internal teams to support growth initiatives across Europe.

Legal Counsel, EU

• Build strong relationships with key stakeholders across operations, commercial, and leadership.
• Get up to speed on our business model, regulatory landscape, and key contractual frameworks.
• Review and assess current legal processes, identifying immediate risks and quick wins.
• Take ownership of UK legal matters, becoming the go-to advisor for internal teams.
• Improve contract processes, templates, and turnaround times.
• Strengthen compliance across consumer, trading, and data protection regulations.
• Embed scalable legal processes that support growth without slowing the business down.
• Proactively identify risks and provide clear, commercially sound recommendations.
• Contribute to strategic decisions, ensuring legal considerations are built in early.

Legal Counsel – UK

Customer Support

• Handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media.
• Guide customers through their journey.
• Resolve complaints with empathy and support customers during the buying process.
• Build trust through accurate, timely, and clear communication.
• Independently manage customer conversations with professionalism, speed, and empathy.
• Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
• Consistently exceed KPIs for quality, efficiency, and customer satisfaction.

Customer Experience Agent, French Speaking

Learning and Development

• Build strong relationships with leaders and managers across the business
• Understand what’s working, what’s not, and where capability gaps exist
• Get to grips with our onboarding, leadership development, and LMS landscape
• Identify quick wins and longer-term opportunities to strengthen learning
• Turn messy performance challenges into clear, practical learning solutions
• Design and facilitate engaging workshops for managers and teams (both live and virtual)
• Enhance our onboarding experience so new hires hit the ground running
• Support and develop both first-time managers and experienced leaders
• Develop our LMS, building content catalogues, career pathways, and partnering with external providers
• Embed learning into performance and career development conversations
• Create simple frameworks and toolkits people can actually use
• Build repeatable systems so learning scales as we grow
• Track impact (not just attendance) and use data to continuously improve
• Share clear insights and recommendations with the Head of L&D and leadership

Legal Counsel, EU

Legal Counsel – UK

Customer Experience Agent, French Speaking

L&D Partner