Villeroy & Boch

Technical Customer Service Agent

Villeroy & Boch

full-time

Posted on:

Location Type: Office

Location: Mettlach • Germany

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About the role

  • Advise our customers on technical questions regarding bathroom and wellness products
  • Provide support to installers and internal and field service teams on installation issues
  • Handle complaints, including investigation and clarification of the facts
  • Organize technical training

Requirements

  • Technical training or professional experience in a comparable position
  • Solid professional knowledge in the installation and assembly of sanitary products
  • Confident user of Microsoft Office
  • Experience with CRM systems (e.g. SAP, Salesforce) is an advantage
  • Business-fluent German language skills, both written and spoken
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationassemblytechnical trainingprofessional knowledge
Soft Skills
customer advisingcomplaint handlinginvestigationclarificationorganizational skills