Villeroy & Boch

Customer Support

• Du beantwortest Kundenanfragen (telefonisch, per E-Mail, Chat) zu unseren Produkten, Bestellungen, Lieferungen und Reklamationen.
• Du analysierst die Anfragen und findest proaktiv schnelle und zufriedenstellende Lösungen.
• Du erfasst und pflegst Kundendaten sowie alle relevanten Informationen in unserem Salesforce-System.
• Du gibst Feedback zur Verbesserung unserer Serviceprozesse und trägst aktiv zur Weiterentwicklung bei.

Customer Service Agent – befristet für 12 Monate

Backend Engineer

• Lead the technical design and architecture of SAP EWM and TM solutions, aligning with business requirements and Villeroy & Boch's architectural standards
• Act as an expert for SAP EWM and TM: provide technical advice and innovative solutions for complex challenges
• Hands-on development: ABAP programming, enhancements (BADIs, User Exits), custom reports, interfaces (IDocs, RFCs, APIs), and UI technologies (Fiori, Screen Personas)
• Technical reviews, performance optimization, and troubleshooting of SAP SCM systems
• Creation and maintenance of comprehensive technical documentation
• Stay up-to-date with the latest SAP SCM innovations and industry trends
• Support the integration of SAP EWM/TM with other SAP modules (e.g., PP, MM, SD) and external systems

Customer Service Agent – befristet für 12 Monate

Senior Technical Architect, SAP SCM, EWM, TM