Village Behavioral Health Treatment Center

Program Manager – Mobile Crisis Services

Village Behavioral Health Treatment Center

full-time

Posted on:

Location Type: Hybrid

Location: Richmond • Virginia • United States

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Salary

💰 $65,000 - $70,000 per year

About the role

  • Ensures all components of the Mobile Crisis Responder Program meet compliance standards in accordance with federal/state laws, DBHDS licensing & contracting requirements, & agency policies.
  • Provide supervision to program staff (licensed/non-licensed professionals and interns) including interviewing, scheduling, training, performance evaluation, and coaching.
  • Provide 24/7 on-call support to MCR team.
  • Develop, implement, and update crisis response procedures and safety protocols.
  • Conduct trainings for new & existing employees on MCR program SOPs, resources & tools (including documentation, EHR systems, etc.)
  • Develop & maintain a trauma-informed care environment that adheres to agency overall objectives, standards, mission, & values.
  • Collaborate with law enforcement, medical staff, regional CSBs, and community partners.
  • Monitor response coverage, response times, and service quality to identity areas of opportunity.
  • Partner with company stakeholders to identify risks, budget needs, trends, etc. for transparency and optimizing the effectiveness of business decisions.
  • Lead recurring team meetings as a basis of communication for program updates, team goals/expectations, team building, etc.
  • Develop strategy to expand program coverage areas and improve service delivery.
  • Develop & maintain detailed recording systems for all components of the program's data for reporting and audit purposes.
  • Contribute to overall development of policies and standard procedures to meet agency objectives and standards.

Requirements

  • Bachelor's degree in Human Service, Psychology, Sociology or related field and/or equivalent work experience
  • 3+ years' experience in behavioral health crisis intervention field
  • 1+ years' experience in leadership role within behavioral health field
  • Experience with Mobile Crisis Response programs
  • Completion of Mobile Crisis Responder (MCR) training administered by DBHDS
  • Expert working knowledge of behavioral health crisis intervention practices, federal/state laws, Commonwealth of Virginia DBHDS regulations, and HIPPA laws
  • Valid Driver's License with acceptable driving record and reliable transportation
  • Ability to be an agile team player and serve various functions of program demands
  • Proficient with Microsoft Office 365 and computer/mobile device functions
  • Effective written and verbal communication skills amongst various demographics
  • Ability to obtain CPR/First-Aid Certificate and Crisis De-escalation Certificate
  • Experience and/or ability to manage and train employees on EHR systems
Benefits
  • medical, dental, and vision coverage
  • life insurance
  • 401k
  • PTO including paid holidays
  • professional development assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
behavioral health crisis interventionMobile Crisis Response programscrisis response proceduressafety protocolsEHR systemsdata recording systemsperformance evaluationtrainingcoachingcompliance standards
Soft Skills
leadershipteam playereffective communicationcollaborationproblem-solvingagilitycoachingteam buildingperformance managementstrategic planning
Certifications
Bachelor's degree in Human ServiceCPR/First-Aid CertificateCrisis De-escalation CertificateMobile Crisis Responder training