VikingCloud

Director, Account Management – Acquirer and Payment Processor

VikingCloud

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

Cyber Security

About the role

  • Own and nurture executive-level relationships across a portfolio of tier-1 acquirer and payment processor accounts
  • Serve as executive sponsor for strategic accounts, ensuring high satisfaction, retention, and strategic alignment
  • Oversee management of client requests related to solution enhancements, reporting needs, and coordination of new product releases and implementations
  • Partner with customers to deeply understand their merchant portfolio dynamics, compliance challenges, and growth objectives
  • Define paths of growth for both parties - the customer and VikingCloud
  • Work closely with the C-Suite—Product, Security, Technology, Finance, and Operations to align customer needs with business priorities

Requirements

  • Bachelor’s degree (BS/BA) in business, technology, cybersecurity, or related field
  • 10+ years of progressive experience in product management, consulting, or a strategic growth role in the payments industry
  • 5+ years experience in cybersecurity and PCI compliance
  • Experience developing business cases, developing revenue growth strategies in the payments industry, and aligning product value with customer strategies
  • Strong enterprise-level negotiation skills, especially with large acquirers, processors, and global technology clients
  • Exceptional communication skills, including ability to engage and influence the executive team and C-Suite stakeholders.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementcybersecurityPCI compliancebusiness case developmentrevenue growth strategiessolution enhancementsreporting needsproduct value alignment
Soft Skills
executive-level relationship managementclient satisfactionstrategic alignmentnegotiation skillscommunication skillsinfluencing skills
Certifications
Bachelor’s degree