VidRush

Software Sales Agent – Onboarding, Demos

VidRush

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Run onboarding calls for new customers and help them get set up quickly
  • Host product demos and answer pre-sales questions
  • Help users understand how to get the best results with the tool
  • Handle inbound leads who request a call (scheduled on demand)
  • Guide users to the right plan based on their goals and usage
  • Follow up with users who are stuck or haven’t activated successfully
  • Document common issues/questions and share them with the team to improve onboarding and product
  • Track call outcomes and feedback so we continuously improve conversion and retention

Requirements

  • Strong spoken English and excellent communication skills
  • Confident running calls with customers (friendly, structured, calm)
  • Ability to explain software clearly to non-technical users
  • Comfortable answering sales questions without being pushy
  • High responsiveness: you reply quickly and follow through
  • Organized: you keep notes, manage scheduling, and stay on top of follow-ups
  • Ownership mindset: you solve problems instead of passing them around
  • Experience in SaaS sales, onboarding, customer success, or technical support (nice to have)
  • Experience with CRM tools (HubSpot, Salesforce, etc.) (nice to have)
  • Familiarity with creator tools / YouTube workflows (nice to have)
  • Comfortable recording short Loom-style walkthrough videos (nice to have)
  • Experience handling pricing, billing, or plan upgrade questions (nice to have)
Benefits
  • Small team, fast feedback loops
  • Work closely with founders and the product team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS salesonboardingcustomer successtechnical supportCRM toolspricingbillingplan upgradesLoom-style videoscreator tools
Soft Skills
communication skillsproblem-solvingresponsivenessorganizationownership mindsetcustomer engagementfriendly demeanorstructured approachcalmnessexplanation skills