Sales Support Adviser
Videndum plc
full-time
Posted on:
Location Type: Hybrid
Location: Bury St. Edmunds • United Kingdom
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About the role
- Complete proper and timely order processing from order receipt to invoicing and preparation of dispatch in cooperation with freight forwarders and the external logistics service provider
- Advice and support to customers on the phone and by Email
- Determine customer needs through pro-active communication with the customer
- Receive inquiries, create and follow up on quotations, offer alternative solutions
- Accurate and timely data management in the ERP system
- Delivery date tracking in cooperation with the planning and purchasing departments
- Obtaining freight cost quotations and checking freight invoices
- Creation of special export documents
- Processing of letters of credit in cooperation with finance department
- Manage complaints and process returns, incl. preparation of credit requests
- Monitoring of credit limits and incoming payments in cooperation with Credit Control
- Maintenance of the customer master data in the ERP system
Requirements
- Some years' experience in customer service / order processing / inside sales
- Very good knowledge and understanding of an ERP System, preferably IFS
- Very good knowledge of a CRM system (like Salesforce.com)
- Comprehensive PC know-how (MS Office)
- Fluent English speaking and writing
- Customer-oriented thinking and acting
- Independent and self-reliant way of working
- Ability to understand and process even complex business processes
- Communication skills
- Good manners and ability to work in a team
- High degree of flexibility, commitment, and resilience
- Absolute reliability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingdata managementcustomer servicequotation creationexport document creationletters of credit processingcredit limit monitoringincoming payment processing
Soft Skills
customer-oriented thinkingindependent workingcommunication skillsteamworkflexibilitycommitmentresiliencereliability