VideaHealth

Compliance

• Maintain and improve the Quality Management System (QMS) in compliance with ISO 13485, FDA 21 CFR Part 11/820, EU MDR, and other relevant regulations
• Prepare regulatory documentation and submissions (FDA, CE, and other markets)
• Collaborate with product, engineering, and clinical teams to ensure design controls, risk management, and documentation meet regulatory requirements
• Conduct internal audits, support external audits, and ensure timely resolution of findings
• Support post-market surveillance, complaint handling, and vigilance reporting
• Deliver training on quality and regulatory processes across the organization
• Track and communicate changes in global regulations that may impact company processes or product

Quality and Regulatory Specialist

Customer Support

• Be the go-to expert supporting customers throughout their AI-powered dental care journey
• Partner closely with the Customer Success team to ensure timely, thoughtful, and effective support
• Deliver tier 1 and tier 2 support to end users via phone and email
• Troubleshoot technical and user-facing issues; escalate complex bugs or feature requests to Product or Engineering as needed
• Triage the support queue and manage day-to-day ticket workflows
• Monitor SLA response times and drive improvements when bottlenecks occur
• Analyze support trends to inform process, product, and documentation enhancements
• Create and maintain internal and external support documentation
• Collaborate cross-functionally to resolve client-reported bugs and installation issues
• Maintain a strong understanding of VideaHealth products and workflows
• Support the Customer Success team on technical deliverables and escalations

Quality and Regulatory Specialist

Application Support Specialist