VideaHealth

Product Adoption Specialist

• Application implementations of our suite of products, working with clinical and non-clinical (office managers, etc.) staff. Define and communicate project timelines, deliverables and updates and maintain constant communication through the project to capture feedback and address any issues.
• Coordinate deliverables with other team members, including technical installers, training and support teams.
• Ability to engage dental clinical teams driving VideaAI product adoption via a consultative approach through your expertise in practice workflow integration and knowledge of the application
• Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness
• Product with clients and drive product adoption to successfully achieve KPIs through the use of data analytics and insights, application/user support, and proposing and supporting solutions to improve these metrics.
• Collaborate with sales peers, when appropriate, on accelerating account expansion and renewals.
• Forecast and manage the health of your clients
• Develop and deepen relationships with clients that provide insight into their company goals and strategies
• Ensure client delight that drives client advocacy opportunities
• Be a client consultant. Analyze the client’s use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with clients for greater enrollment and engagement
• Act as a client advocate and be the voice of the client internally to refine the client experience including client implementation, onboarding, and product experience.
• Contribute to product roadmap planning
• Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight
• Be well versed in issue management, including appropriate escalation and client expectation management.

Customer Success Manager – Product Adoption

Marketing

• Own marketing-sourced and influenced pipeline targets, with clear accountability to revenue outcomes
• Build and scale a predictable demand generation engine across digital, field, partner, and account-based channels
• Improve conversion rates, deal velocity, and win rates in partnership with Sales
• Support complex, multi-stakeholder enterprise sales cycles with strong ICP definition, segmentation, and account-based strategies
• Equip Sales with the messaging, content, and proof points needed to win high-value deals
• Partner with Sales leadership to align on pipeline strategy, coverage, and execution
• Own and define the category of AI-powered dental care — shaping how clinicians, DSOs, and insurers understand and adopt AI
• Develop clear, differentiated positioning that translates complex AI capabilities into compelling business and clinical value
• Drive thought leadership, PR, and market presence that establishes Videa as the default leader in the space
• Partner with Product and Sales to shape pricing, packaging, and go-to-market strategy
• Bring market insight, customer understanding, and competitive intelligence into product and GTM decisions
• Ensure tight alignment between product roadmap, messaging, and commercial execution
• Build and lead a high-performing marketing organization across demand generation, product marketing, brand, and marketing operations
• Establish scalable systems for attribution, performance tracking, and revenue operations
• Create a culture of accountability, speed, and continuous improvement

VP, Marketing

Product Marketing

• Take our core positioning and sharpen it for the buyers and segments that matter most – translating strategy into crisp, targeted narratives that give sales and marketing sharper tools to generate pipeline and win deals.
• Own content and campaigns from idea to execution, with a focus on building assets that directly fuel pipeline from first touch through close and iterating quickly based on what works.
• Own the messaging and content that powers our SMB GTM motion — running experiments, testing what resonates, and iterating quickly to enable self-serve discovery and reduce dependency on high-touch sales and customer success cycles.
• Own consistent product update and release communications that keep prospects and customers informed, surface value, and reduce reactive load on the team.
• Collaborate cross-functionally to turn real-world customer challenges into elegant solutions, and commit to shipping improvements continuously rather than waiting for perfect.
• Build feature adoption content, upsell messaging, and customer-facing education that supports post-sale CS motions and in-app expansion paths.
• Run campaigns and marketing experiments — test, learn, and build repeatable playbooks that feed back into messaging and positioning over time.

Product Marketing Manager

Associate Product Marketing Manager

Support Engineer

• Own and maintain our office Wi-Fi networks, ensuring reliable, secure, and high-performance connectivity across all spaces
• Monitor network health, troubleshoot issues proactively, and plan for capacity as headcount grows
• Manage VPN, firewall configurations, and network segmentation in collaboration with Security and Engineering teams
• Manage the full lifecycle of company laptops (Mac and/or PC): procurement, imaging, configuration, deployment, and retirement
• Administer our MDM platform (Mosyle) to enforce device policies and maintain compliance
• Maintain hardware inventory and ensure equipment is always ready for new hires
• Own the setup, maintenance, and reliability of conference rooms and A/V equipment
• Help troubleshoot video conferencing tools (Zoom, Google Meet, etc.) to ensure a smooth hybrid meeting experience
• Evaluate and implement improvements to our meeting room technology as we expand
• Manage user provisioning and deprovisioning across our SaaS stack (Google Workspace, Slack, Zoom, and others)
• Partner with HR and Operations to build and maintain efficient onboarding and offboarding process
• Own identity and directory management through Google Workspace while maintaining least-privilege access
• Partner with Engineering on infrastructure areas such as networking, security tooling, and developer tooling
• Work with Operations to ensure IT readiness for new hires, office changes, and company events
• Document systems, processes and runbooks so knowledge is accessible and shared

Customer Success Manager – Product Adoption

VP, Marketing

Product Marketing Manager

Associate Product Marketing Manager

Senior IT Support Engineer