VideaHealth

Product Marketing

• Take our core positioning and sharpen it for the buyers and segments that matter most – translating strategy into crisp, targeted narratives that give sales and marketing sharper tools to generate pipeline and win deals.
• Own content and campaigns from idea to execution, with a focus on building assets that directly fuel pipeline from first touch through close and iterating quickly based on what works.
• Own the messaging and content that powers our SMB GTM motion — running experiments, testing what resonates, and iterating quickly to enable self-serve discovery and reduce dependency on high-touch sales and customer success cycles.
• Own consistent product update and release communications that keep prospects and customers informed, surface value, and reduce reactive load on the team.
• Collaborate cross-functionally to turn real-world customer challenges into elegant solutions, and commit to shipping improvements continuously rather than waiting for perfect.
• Build feature adoption content, upsell messaging, and customer-facing education that supports post-sale CS motions and in-app expansion paths.
• Run campaigns and marketing experiments — test, learn, and build repeatable playbooks that feed back into messaging and positioning over time.

Associate Product Marketing Manager

Customer Success Manager

• Application implementations of our suite of products, working with clinical and non-clinical (office managers, etc.) staff. Define and communicate project timelines, deliverables and updates and maintain constant communication through the project to capture feedback and address any issues.
• Coordinate deliverables with other team members, including technical installers, training and support teams.
• Ability to engage dental clinical teams driving VideaAI product adoption via a consultative approach through your expertise in practice workflow integration and knowledge of the application
• Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness
• Product with clients and drive product adoption to successfully achieve KPIs through the use of data analytics and insights, application/user support, and proposing and supporting solutions to improve these metrics.
• Collaborate with sales peers, when appropriate, on accelerating account expansion and renewals.
• Forecast and manage the health of your clients
• Develop and deepen relationships with clients that provide insight into their company goals and strategies
• Ensure client delight that drives client advocacy opportunities
• Be a client consultant. Analyze the client’s use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with clients for greater enrollment and engagement
• Act as a client advocate and be the voice of the client internally to refine the client experience including client implementation, onboarding, and product experience.
• Contribute to product roadmap planning
• Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight
• Be well versed in issue management, including appropriate escalation and client expectation management.