Clinical Support Specialist

VideaHealth

Clinical Support Specialist at Videa managing customer validations and driving product adoption for AI in dental care. Collaborating with sales, product, and customer success teams to enhance clinician care.

Posted 6/21/2026full-timeNew York City • Massachusetts, New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Own the validation lifecycle. Run kickoffs, define mutual success criteria and a mutual action plan, and drive the pilot toward a clear go/no-go conversion decision by the opt-out date.
Drive time-to-value. Get validation users onboarded, activated, and using the product against their stated goals as quickly as possible; the clock is always running.
Manage risk proactively. Monitor adoption and engagement signals, surface at-risk pilots early, and execute recovery plays before the opt-out window closes.
Convert and transition. Partner with Account Management/Account Executives to build the business case, secure executive sponsorship, and convert validations to paid, then transition the account to a Commercial Clinical Success Manager.
Be the voice of the customer. Synthesize validation feedback into clear, prioritized themes for Product and GTM, and translate product capabilities into customer outcomes.
Build the playbook. Document what works across validations so the team's conversion rate compounds over time.

Requirements

What you’ll need

2–4 years in customer success, account management, sales engineering, or a closely related customer-facing role at a B2B SaaS company.
A track record of driving measurable customer outcomes against a deadline — quota, conversion targets, activation goals, or similar.
Strong project management instincts: you can run multiple validations in parallel, each at a different stage, without dropping the ball.
Excellent written and verbal communication, including comfort presenting to and aligning senior stakeholders.
Commercial fluency — you are comfortable with the conversion conversation and do not shy away from asking for the business.
Data literacy: You use product usage and engagement data to prioritize where to spend your time.
Possess exceptional presentation and communication skills, particularly when conveying technical concepts and validation outcomes clearly to executive stakeholders.
Have experience driving product adoption and change management within organizations, moving users from initial experimentation to sustained usage.

Benefits

Comp & perks

Competitive compensation and meaningful equity
Unlimited PTO
100 percent company-paid dental and vision coverage
Generous medical contributions
The opportunity to work on AI that is actually used every day
A team of thoughtful, driven people who genuinely care

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementsales engineeringproject managementdata literacyproduct adoptionchange managementmeasurable customer outcomesconversion targetsactivation goals

Soft Skills

communicationpresentation skillsstakeholder alignmentrisk managementsynthesis of feedbacktime managementproactive monitoringcollaborationorganizational skillscommercial fluency