IT Infrastructure Analyst – IT/OT Primary Support
Victor Energy
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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About the role
- Act as the main point of contact for IT and OT infrastructure support across assigned sites
- Support and troubleshoot infrastructure components including:
- o Servers (physical and virtual)
- o Network equipment (switches, routers, firewalls, wireless)
- o End-user connectivity and site communications
- o OT network segments and industrial system connectivity
- Provide on-site and remote troubleshooting for incidents impacting production, safety, or business operations
- Support OT-related infrastructure in coordination with operations, engineering, and vendors
- Assist with network segmentation, access control, and secure connectivity between IT and OT environments
- Ensure OT systems remain stable, secure, and compliant with organizational standards
- Participate in OT deployments, upgrades, and site expansions
- Support the networking requirements for industrial control systems (SCADA, PLCs, and IoT sensors) to ensure seamless data flow between the plant floor and corporate servers.
- Travel regularly to remote sites to perform:
- o Installations and upgrades
- o Infrastructure assessments
- o Root-cause analysis and remediation
- o New site bring-ups and network expansions
- Serve as the technical liaison between site personnel and centralized IT teams
- Maintain accurate site documentation, diagrams, and asset inventories
- Participate in infrastructure projects including:
- o Network refreshes
- o Server and storage deployments
- o Cloud and hybrid integration initiatives
- o OT modernization efforts
- Work with vendors and service providers for implementation and support activities
- Ensure solutions align with security, performance, and scalability standards
- Apply IT and OT security best practices, including:
- o Network segmentation
- o Access controls
- o Patch and vulnerability management
- Support audits, risk assessments, and incident response activities related to infrastructure and OT systems
Requirements
- 5+ years of experience in IT infrastructure support or operations
- Strong hands-on experience with:
- o Enterprise networking (LAN/WAN/Wi-Fi)
- o Windows Server and/or Linux environments
- o Virtualization platforms (e.g., VMware, Hyper-V)
- Experience supporting or working alongside Operational Technology (OT) or industrial systems
- Proven ability to troubleshoot complex, multi-layer infrastructure issues
- Willingness and ability to travel extensively and work independently at remote sites
- Strong communication skills with both technical and non-technical stakeholders
- Valid driver’s license and ability to travel by air and ground as required
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- **Preferred Qualifications**
- Experience in industrial, manufacturing, utilities, or field-based environments
- Knowledge of IT/OT network segmentation and security models
- Familiarity with industrial protocols and systems (advantageous but not required)
- Experience working with managed service providers and telecom vendors
- Relevant certifications (e.g., CCNA, Network+, Security+, VMware, Microsoft)
Benefits
- Benefits will be included.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT infrastructure supportenterprise networkingWindows ServerLinuxvirtualizationSCADAPLCsIoT sensorsnetwork segmentationtroubleshooting
Soft Skills
communicationproblem-solvingindependencecollaborationtechnical liaison
Certifications
CCNANetwork+Security+VMwareMicrosoft