Victor Energy

IT Support

• Act as the main point of contact for IT and OT infrastructure support across assigned sites
• Support and troubleshoot infrastructure components including:
• o Servers (physical and virtual)
• o Network equipment (switches, routers, firewalls, wireless)
• o End-user connectivity and site communications
• o OT network segments and industrial system connectivity
• Provide on-site and remote troubleshooting for incidents impacting production, safety, or business operations
• Support OT-related infrastructure in coordination with operations, engineering, and vendors
• Assist with network segmentation, access control, and secure connectivity between IT and OT environments
• Ensure OT systems remain stable, secure, and compliant with organizational standards
• Participate in OT deployments, upgrades, and site expansions
• Support the networking requirements for industrial control systems (SCADA, PLCs, and IoT sensors) to ensure seamless data flow between the plant floor and corporate servers.
• Travel regularly to remote sites to perform:
• o Installations and upgrades
• o Infrastructure assessments
• o Root-cause analysis and remediation
• o New site bring-ups and network expansions
• Serve as the technical liaison between site personnel and centralized IT teams
• Maintain accurate site documentation, diagrams, and asset inventories
• Participate in infrastructure projects including:
• o Network refreshes
• o Server and storage deployments
• o Cloud and hybrid integration initiatives
• o OT modernization efforts
• Work with vendors and service providers for implementation and support activities
• Ensure solutions align with security, performance, and scalability standards
• Apply IT and OT security best practices, including:
• o Network segmentation
• o Access controls
• o Patch and vulnerability management
• Support audits, risk assessments, and incident response activities related to infrastructure and OT systems

IT Infrastructure Analyst – IT/OT Primary Support