Victor Damásio

Customer Success Manager

• Manage a portfolio of clients proactively by analyzing performance metrics and proposing action plans.
• Contact clients after the sale to establish a close, personalized relationship.
• Build sustainable, trust-based relationships with each client through open and interactive communication.
• Conduct onboarding processes (meetings, support materials, follow-ups) and hold check-in meetings and goal-alignment sessions.
• Provide support and assistance for clients' questions or issues, presenting the best solutions and following each case to ensure resolution.
• Assist in structuring activity processes to streamline daily operations and enable adoption of new requests.
• Manage day-to-day support tasks accurately, handling emails and chat.
• Identify expansion opportunities (upsell/cross-sell) in collaboration with the sales team.
• Monitor engagement metrics (participation in meetings, submission of activities) and record information in the CRM/dashboards.
• Collect and organize testimonials, case studies, and social proof for the respective programs.
• Prepare and present service reports.

Customer Success Assistant, CS