Vicimus

Outbound Telemarketer

Vicimus

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$36,000 per year

About the role

  • Managing outbound communication – Contact consumers on behalf of our clients with providing details with regards to campaigns and marketing initiatives though phone, email or SMS providing the highest degree of customer service.
  • Coordination of appointments – Scheduling of consumer appointments to fit both the needs of the clients as well as the needs of the organization.
  • Customer satisfaction - Monitoring customer satisfaction and develop rapport with the consumer with the utmost level of customer experience and professionalism.
  • Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into a system.
  • Performance – Expectation of 120+ outbound calls per day with excellent verbal communication skills.
  • Performs other duties as assigned or required by the leadership team.

Requirements

  • 1-2 Years customer service/sales experience required
  • Experience in a call centre environment
  • Post-secondary Education
  • Strong computer literacy skills
  • Strong organizational skills
  • Must be a self-starter and have the ability to multitask
  • Automotive service background (preferred but not essential)
  • Preferred CRM database experience
  • Self-driven, likeable, and adaptable to change
  • Ability to work in a fast-paced environment
  • Ability to work independently and be a team player
  • Have a positive attitude!
Benefits
  • Competitive wage
  • Compensation based on productivity
  • Opportunity to work from home (fully remote position)
  • Personal career growth opportunities within the organization
  • Proactive and knowledgeable management
  • Generous employee discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales experiencedata managementappointment schedulingCRM database experiencecomputer literacy
Soft Skills
organizational skillsself-startermultitaskingadaptabilityteam playerpositive attitudeverbal communication
Certifications
post-secondary education