VIASOFT

Support Engineer

• Receive client requests, clarify questions about the system, and guide users on its use and the appropriate workflow to meet specific needs.
• Log support interactions and resolutions in the work platform, ensuring organization and transparency in the process.
• Stay up to date on system features and operational procedures through study, training, and meetings. Collaborate with the team to resolve issues and share knowledge.
• Manage time to meet support SLAs and organize assigned requests, identifying potential problems and proposing preventive solutions.
• Protect the confidentiality of client information and preserve the company’s image in all interactions.

Mid-level Support Analyst – Agribusiness Solutions