Director, NPS Internal Communications
Novartis
Unified Communications Architect
Via Logic LLC, a SBA 8(a), HUBZone and WOSB
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
CloudVoIP
About the role
- Architect and design unified communications systems, including VoIP, video conferencing, and real-time collaboration tools.
- Develop and document UC/UX architecture to optimize end-user experience, communication flow, and service reliability.
- Lead the integration of collaboration platforms such as Microsoft Teams, Zoom, and Cisco Webex with enterprise infrastructure.
- Define and implement standards for SIP, QoS, call routing, conferencing, and federation across hybrid and cloud environments.
- Partner with Network, Cloud, and Security teams to ensure UC systems meet performance, interoperability, and compliance requirements.
- Conduct assessments of UC performance metrics and recommend architecture improvements or technology upgrades.
- Oversee system migrations, expansions, and modernization initiatives aligned with enterprise architecture goals.
- Collaborate with business stakeholders and OCM teams to promote adoption, create user training, and manage change impacts.
- Maintain comprehensive technical documentation and configuration baselines for UC systems.
- Provide subject matter expertise on UC tools, integrations, and automation capabilities to enhance enterprise collaboration.
Requirements
- Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field (or equivalent experience).
- 8–10 years of experience designing and deploying Unified Communications and Collaboration solutions.
- Hands-on expertise with VoIP, SIP, QoS, video conferencing, and UC platforms (e.g., Microsoft Teams, Zoom, Cisco).
- Experience with UC system integration, architecture, and network performance tuning.
- Strong understanding of user experience principles as applied to collaboration workflows.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Proven experience working with cross-functional engineering, operations, and product teams.
Benefits
- Remote Work: U.S. based remote position offering flexibility for work-life balance.
- Health Care: Comprehensive health care benefits.
- Paid Time Off (PTO): Generous PTO to support work-life balance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VoIPSIPQoSvideo conferencingUC architecturesystem integrationnetwork performance tuningcollaboration solutionsautomation capabilitiestechnical documentation
Soft skills
communicationcollaborationuser experience principleschange managementstakeholder engagementleadershipproblem-solvingcross-functional teamworktrainingassessment
