Via Logic LLC, a SBA 8(a), HUBZone and WOSB

ServiceNow

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform.
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs.
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices.
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality.
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments.
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities.
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations.
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity.
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem.
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access.

ServiceNow Developer

Product Designer

• Plan and conduct design sprints, end-user research, usability testing, and reviews.
• Analyze user data to inform design decisions, ensuring that products are both user-friendly and compliant with client objectives.
• Provide specialized expertise in the design and layout of graphical user interfaces, focusing on screen layouts and functionality for client-server applications.
• Create intuitive, efficient, and accessible designs that enhance user experiences.
• Conduct studies, testing, and evaluation of screen prototypes for functionality, ease of use, efficiency, and accuracy.
• Iterate designs based on feedback to refine and perfect the user interface.
• Design user experiences for new and existing web-based applications from concept to completion.
• Develop workflows and experiences that are intuitive, effective, and accessible.
• Communicate ideas effectively through low and high-fidelity mockups.
• Present design concepts and prototypes to stakeholders, incorporating feedback to improve the final product.
• Develop both short-term and long-term UI/UX visions for products, ensuring consistency and coherence across the user experience.
• May mentor and supervise other team members, providing guidance on best practices in UI/UX design and user research.

ServiceNow Developer

UI/UX and Design Analyst