Vi

Director, Account Management – Pharma

Vi

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

PMP

About the role

  • Own the end-to-end success of your accounts, ensuring every engagement delivers measurable client outcomes and creates a clear path to upsell and expansion.
  • Oversee the project lifecycle for enterprise accounts, managing timelines, resource allocation, and risk mitigation to ensure 100% on-time delivery of complex biopharma campaigns.
  • Convert 95% of POCs by delivering against client objectives with precision. Secure upsells and cross-sells by identifying new commercial opportunities and deepening Vi’s footprint within strategic accounts.
  • Build and maintain trusted relationships with VP and C-suite stakeholders across your accounts.
  • Work hand-in-hand with the Client Performance (CP) and Product teams to ensure the "how" of the execution meets the "what" of the commercial contract.
  • Manage $500K+ ARR contracts with a focus on SOW accuracy and scope discipline — protecting profitability while maintaining client confidence and driving toward renewal and expansion.
  • Build and refine a delivery playbook for the biopharma vertical that shortens time-to-value for new clients and creates a repeatable model for scaling Vi’s commercial footprint across the portfolio.
  • Leverage performance data to build compelling narratives for senior stakeholders that demonstrate measurable ROI and surface new opportunities for account growth.

Requirements

  • Proven track record of managing complex SaaS or platform deployments within the healthcare/biopharma space, with a commercial lens on client outcomes over technical deliverables.
  • Experience using PM methodologies (Agile, Waterfall, or Hybrid) to manage multi-stakeholder workstreams; PMP or similar certification is a plus.
  • Deep understanding of how to integrate performance marketing tech with client-side CRMs (e.g., Salesforce, Veeva), call centers, and patient data platforms.
  • Ability to troubleshoot technical roadblocks and provide "work-around" solutions that keep projects on track without compromising quality.
  • You understand enough about how Vi’s platform works to hold credible conversations at all levels — from CMO to ops lead. You use that fluency to unlock commercial opportunities, not just solve delivery problems.
  • Experience managing $500K+ ARR accounts where growth is driven by business outcomes, trusted relationships, and consistent delivery — not just technical milestones.
  • Comfortable owning the room in C-suite and VP-level conversations. You lead with business impact, ask the right strategic questions, and position Vi as a long-term growth partner — not just a vendor delivering a scope of work.
  • You are comfortable building processes where none exist and can navigate the ambiguity of a rapidly scaling tech environment.
Benefits
  • No notable benefits mentioned
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS deploymentperformance marketing technology integrationproject management methodologiesAgileWaterfallHybridtroubleshootingaccount managementdata analysisdelivery playbook development
Soft Skills
relationship buildingstrategic questioningcommunicationproblem-solvingleadershipadaptabilitynegotiationclient engagementstakeholder managementbusiness impact focus
Certifications
PMP