Vi

ERP Consultant, Customer Support

Vi

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Junior

About the role

  • You are the first point of contact for users of our Infoma software modules in the area of financial accounting
  • You analyze and classify customer inquiries and document the reports in the ticketing system
  • You handle general customer inquiries and resolve them through remote diagnosis and assistance
  • For more complex issues, you gather all relevant data and information and prepare them for the next support level
  • You regularly make use of our training, development, and certification offerings to continuously advance your skills

Requirements

  • You have vocational training or a degree in business administration, public administration, or taxation — or equivalent practical experience
  • You have excellent communication skills and enjoy contributing as a team player
  • You are customer-oriented and friendly, with a strong service mindset
  • You demonstrate attention to detail, commitment, and a willingness to learn
Benefits
  • Performance bonuses and employment under a collective bargaining agreement in a secure, stable, and growing industry environment
  • Participation in the company’s employee share program, including subsidies for free shares and support for company pension schemes
  • Flexible working models (e.g., part-time, flexitime, trust-based working hours, 4-day week, …) and the option for remote work
  • Employee discounts with over 700 well-known providers
  • State-of-the-art work equipment to support you in daily business (laptop, smartphone) and, of course, free drinks and fresh fruit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsteam playercustomer-orientedservice mindsetattention to detailcommitmentwillingness to learn