Vi

Customer Support Representative, 1st-Level Support (m/f/d)

Vi

full-time

Posted on:

Location Type: Hybrid

Location: Rostock • Germany

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About the role

  • You are the first point of contact for users of our Infoma software modules in the area of financial accounting
  • You analyze and classify customer inquiries and document the reports in the ticketing system
  • You handle general customer inquiries and resolve them via remote diagnosis with guidance
  • For more complex issues, you gather all relevant data and information and prepare them for the next support level
  • You regularly take advantage of our training, further education, and certification offerings to continuously develop your skills

Requirements

  • You have vocational training or a degree in business administration, public administration, or a tax-related field — or equivalent practical experience
  • You have excellent communication skills and enjoy contributing as a team player
  • You act in a customer-oriented and friendly manner and bring a strong service mindset
  • You demonstrate carefulness, commitment, and a willingness to learn
Benefits
  • Flexible working hours
  • Remote/mobile working
  • Performance bonuses
  • State-of-the-art equipment
  • Employee discounts with over 700 well-known providers
  • Participation in the corporate share program, including subsidized free shares and support for company pension schemes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communication skillsteam playercustomer-orientedfriendly mannerstrong service mindsetcarefulnesscommitmentwillingness to learn