Vi

IT Support Specialist – 1st Level Support

Vi

full-time

Posted on:

Location Type: Office

Location: Sindelfingen • Germany

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Job Level

Junior

About the role

  • Handling customer inquiries via phone, email and the ticketing system
  • Analyzing and reproducing reported software issues
  • Communicating with product management, development and related departments
  • Developing solutions and supporting customers with technical and functional questions
  • Documenting support cases and resolutions in the ticketing system
  • Contributing to the continuous improvement of support processes and product quality
  • Participating in product tests or feedback sessions to help develop the software further

Requirements

  • Completed vocational training in the IT field (e.g., Fachinformatiker, IT systems management clerk) or a comparable qualification is an advantage
  • Experience in customer support or technical support, ideally in a software environment
  • Technical understanding of software architectures and IT infrastructures
  • Strong communication skills, empathy and a customer-service orientation
  • Team player with a willingness to collaborate across departments
  • Good German language skills, both written and spoken; English skills are a plus
Benefits
  • Participation in the company’s employee share program, including subsidies for free shares and support for company pension plans
  • Flexible working time models (e.g., part-time, flextime, trust-based working hours, …) and the option to work remotely
  • Access to an external employee counseling platform for all life situations (e.g., advice for caring for dependent relatives, childcare options, support with personal or professional issues, …)
  • Health prevention measures and fitness offerings, e.g., EGYM Wellpass or bike leasing
  • Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career path
  • Shopping discounts with over 700 well-known providers and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software issue analysistechnical supportsoftware architectureIT infrastructure
Soft Skills
communication skillsempathycustomer-service orientationteam playercollaboration
Certifications
vocational training in ITFachinformatikerIT systems management clerk