Vi

Customer Operations Associate

Vi

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Job Level

JuniorMid-Level

About the role

  • Create, update, and troubleshoot partner and user access across systems.
  • Support registration flows, access permissions, and engagement readiness.
  • Execute and monitor outreach campaigns (voice, SMS, email) using internal tooling and CRM systems.
  • Track and escalate outreach blockers or member risk signals across functions.
  • Serve as a steady, calming communicator when de-escalating issues with partners or members.
  • Edit, refine, and enhance customer-facing scripts to improve personalization, clarity, and effectiveness.
  • Ensure our outreach respects tone, context, and audience-specific nuance.

Requirements

  • 2–4 years in customer support, success, operations, or engagement roles
  • Strong verbal and written communicator who can balance empathy and clarity
  • Experience using CRMs or engagement platforms (e.g., Salesforce, HubSpot, ZenDesk, examples)
  • Comfortable editing messaging for tone, accuracy, and engagement
  • Ability to work across teams to de-escalate issues and resolve access barriers
  • Service-first mindset, with strong executional follow-through