VGM Group, Inc.

Account Executive

• Establish new customers and relationships while retaining and building current membership.
• Understand customers’ business, needs, and challenges through excellent relationship building and communication skills.
• Strengthen current and develop new VGM partner company relationships.
• Develop and execute strategic sales plans to meet or exceed revenue targets.
• Conduct VGM Services demonstrations and presentations tailored to HME industry.
• Recommend and suggest suitable products or services that positively impact member business goals.
• Understand client challenges and position products/services as solutions that improve patient outcomes, operational efficiency, or compliance.
• Help to maintain departmental databases and spreadsheets for tracking purposes, including accruing status and resourcing information and monthly reports.
• Coordinate ongoing education on current issues relevant to members (i.e. webinars, presentations, web-based courses).
• Manage an email ListServ to allow for peer-to-peer networking.
• Answer phone and email inquiries timely and accurately.
• Coordinate travel for field visits.
• Stay informed about healthcare industry trends, regulations, and competitive landscape.
• Provide insights to internal teams to help shape product development and positioning.
• Author timely communications (i.e. eNewsletter) to keep members informed of the latest industry news, events and initiatives.

Senior Care Account Executive

Operations

• Provides executive leadership for the field operations department within VGM Fulfillment, setting strategy, aligning resources, and ensuring performance outcomes across all warehouse and operational functions.
• Responsible for designing and optimizing the warehouse network to support business growth, scalability, and customer expectations.
• Establishes performance standards, drives cost efficiency at scale, and leads continuous improvement and innovation initiatives across all facilities.
• Accountable for overall warehouse performance, organizational capability building, and ensuring the infrastructure and operating model are positioned to meet future business demands.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects.

VP of Field Operations

Bilingual

• Manage a large volume of incoming calls and email communication
• Respond to customer queries accurately and in a timely manner through email or phone
• Answer calls from referral sources in a timely and professional manner, and answer questions regarding the referral process to satisfy our customers
• Facilitate with Follow-Up communication for Spanish-speaking patients by contacting the patient, provider, or on-line tracking system to confirm items were delivered and/or services rendered
• Communicate with supervisor, peers, and external parties to keep them informed of updates regarding patients or payers, including outlying situations that could affect the referral
• Collect and enter accurate and detailed patient, provider, and payer information into the Company’s claims platform on a real-time basis to prevent delays in coordinating services or billing
• Work with patients/clients/beneficiaries’ insurance companies to assist in resolving issues or concerns
• Answer questions from patients, staff, insurance companies, providers, and payer sources
• Ensure patients receive a high standard of service delivery and care through a series of quality questions to ensure Company quality standards are being met
• Being on the phone is a required and essential function of the job
• Identify and resolves service issues and complaints
• Intake new orders as needed
• Maintain knowledge of company policies and procedures and regulatory, contractual, and accreditation requirements
• Remain available for after hours on-call coverage
• Follow strict confidentiality and HIPAA privacy and security guidelines
• Perform other duties as assigned

Senior Care Account Executive

VP of Field Operations

Bilingual Customer Contact Specialist