VF Corporation

Ecommerce Technical Support Specialist

VF Corporation

full-time

Posted on:

Location Type: Remote

Location: Wisconsin • United States

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Salary

💰 $17 - $22 per hour

About the role

  • Triage production support issues for Ecommerce Customer Service by gathering detailed information, triaging and troubleshooting production issues in collaboration with Support and Digital Technology teams.
  • Responsible for user acceptance testing - Facilitates, creates test scripts, executes by coordinating schedules, gathering feedback, performing basic test analysis, and communicating outcomes.
  • Support Hypercare of newly launched technology projects by acting as a bridge between Customer Service and Technology teams by identifying and tracking bugs in system for Ecommerce Customer Service.
  • Assist in communicating and documenting new system functionality or enhancements to users, ensuring clarity and adoption.
  • Support project teams with data conversions, audits, and data analytics as needed.
  • Identify and root causes various failed order points to ensure order flows supporting SLA order management.
  • Provide reports for the end-user to research shipping delays, missing orders to optimize consumer experience.
  • Accountable for SAP order management for eCom orders to resolve incompletes, IDOC failures, and inventory segments to ensure order flows to DC within SLAs for all brands on SAP S/4.
  • Facilitate custom shoe order progression (order/shipment exception reports, etc.).
  • Additional tasks include forwarding custom image approval requests to the Brand, communicating with factory to update custom order address and item changes per consumer requests, and processing custom returns/cancellations.
  • Identify, report, and follow through to resolution system performance anomalies.
  • Responsible for tracking and reporting on trends with the goal of improving system performance and customer experience.
  • Support other departments/teams by assisting in the completion of back-end tasks as needed.

Requirements

  • High school diploma or equivalent education; Associate degree preferred.
  • Preferred in-depth knowledge of Ecommerce Customer Service systems such as Salesforce, Sterling and SAP
  • Strong analytical and problem-solving skills with a focus on developing effective, actionable solutions
  • Demonstrated proactive ability to trouble shoot complex issues
  • Must be able to manage multiple projects in a dynamic, fast paced environment
  • Highly organized with strong time-management skills and the ability to balance competing priorities
  • Able to manage workload autonomously while ensuring timely and accurate delivery of results.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user acceptance testingtest scriptsdata analyticsdata conversionsSAP order managementtroubleshootingroot cause analysisreportingorder managementsystem performance analysis
Soft Skills
analytical skillsproblem-solving skillsorganizational skillstime-management skillscommunication skillsproactive approachability to manage multiple projectsautonomous workload managementcollaborationattention to detail
Certifications
high school diplomaAssociate degree