Senior Engineering Manager – SRE
CrowdStrike
AWSAzureCloudDistributed SystemsGoogle Cloud Platform
Senior Site Reliability Engineer, SRE
Veza
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $154,000 - $210,000 per year
Job Level
Senior
Tech Stack
AWSCloudGrafanaKubernetesLinuxPrometheusTerraform
About the role
- Deploy software for Cloud Prem and SAAS customers.
- Respond to and diagnose system incidents in a timely and efficient manner, minimizing downtime and impact on users.
- Collaborate with other engineers to establish root causes and implement effective resolutions.
- Continuously improve incident response processes and documentation for future occurrences.
- Proactively monitor and maintain the health and performance of our infrastructure and services.
- Perform routine administrative tasks such as system configuration, user management, and data backups.
- Identify and implement operational improvements to ensure ongoing system reliability and efficiency.
- Develop and implement scripts and automated solutions to streamline operational tasks and reduce manual workload.
- Participate in the on-call rotation to address critical incidents outside of regular business hours.
- Ensure effective handoff between on-call engineers and document post-incident information for future reference.
- Document processes for support and create, maintain and execute run-books for identified situations
- Provide tier 2/3 technical support to customers experiencing platform issues or requiring advanced troubleshooting
- Work directly with customer technical teams to resolve complex deployment, configuration, and integration challenges
- Conduct technical onboarding sessions and provide guidance on best practices for customer implementations
- Collaborate with customer success teams to ensure smooth customer experiences and rapid issue resolution
- Create and maintain customer-facing technical documentation, troubleshooting guides, and knowledge base articles
- Escalate customer feedback and feature requests to product and engineering teams
- Participate in customer calls and technical discussions to provide expert-level platform guidance
- Track and analyze customer support metrics to identify trends and areas for improvement
Requirements
- BS degree in Computer Science or related field
- 3+ years of experience in Site Reliability Engineering
- 2+ years experience working with cloud platform and cloud automation tools especially in AWS
- Strong experience with Kubernetes, Linux, AWS networking(VPC) and Terraform
- Experience with the GitOps model for deployment
- Familiarity with distributed version control
- Experience with monitoring and alerting tools (e.g., Prometheus, Grafana)
- Bazel and Helm experience a plus
- Understanding of software configuration best practices
- Ability to wear multiple hats in a fast-paced environment
- Hands-on, “can do” attitude and a bias for action
- Low ego and high intellectual curiosity
- Comfortable working across time zones to support global customer base
- Excellent communication skills with ability to explain technical concepts to both technical and non-technical audiences
- Strong customer service orientation with patience and empathy when working with frustrated customers
Benefits
- Competitive salary
- Equity
- Health insurance
- Paid time off
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Site Reliability EngineeringAWSKubernetesLinuxTerraformGitOpsPrometheusGrafanaBazelHelm
Soft skills
communication skillscustomer service orientationpatienceempathyability to work in fast-paced environmentintellectual curiositycollaborationproblem-solvingadaptabilityattention to detail
Certifications
BS degree in Computer Science
